iPod restarting itself after disconnecting from computer

Question

Level 1

9 points

iPod restarting itself after disconnecting from computer

I have been researching this problem for hours on end today.

My iPod classic 120 GB resets itself every time it is connected to the computer.

When it is disconnected from the computer you can use it and scroll through everything but it has nothing on it, no music, pictures, videos, nothing.

But when you go to the settings it says that all the space is used up by "other" (the orange color).

My computer will not recognize the iPod when it is connected in regular mode but it will recognize it as E:\ when it is in disk mode.

The only problem is I cannot format it using the regular format tool on windows.

the windows format tool says it can't be formatted.

I have run the manual diagnostic check myself and everything seems fine.

I just need to know how to fix it.

I have restarted my computer with it plugged in I have started iTunes with it plugged in I have also run the Ipod Updater and it says "Invalid iPod service version."

Please Please Please Help.......😟 😢....

iPod classic, Windows XP

Posted on Mar 5, 2012 1:58 AM

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Answer 1

Mar 5, 2012 5:15 AM in response to crater6000

To be of any assistance,

Which version of iTunes are you using?
What is the iPod firmware number as shown in the iTunes summary page?
When was the last time you sync the iPod Successfully with no problems? (any Software update snce then)

Also do a Disk diagnostic as posted regularly by tt2

https://discussions.apple.com/thread/3110831?tstart=240

Dont worry about the Mac user DD is for iPod and not the Computer OS.

Reply with these info and we shall try to help troubleshoot.

Have a nice day!

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Answer 2

Mar 5, 2012 5:02 PM in response to crater6000

Thank for the info.

Can you do a Hard Reset as below

After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
Then release the buttons
Select your preferred language.

Here is the Apple support Article on the 5Rs

http://www.apple.com/support/ipod/five_rs/classic/

Put your iPod into Disk Mode
Connect the iPod to a High Power USB 2.0 port at the back of the PC, and never to the front USB port or any USB Hub.
Disconnect all other USB devices, except the mouse and keyboard.
Launch iTunes and wait a while for iTunes to recognise it.
Restore the iPod, the latest software should be 2.0.4 for your Model.

I'm worried about your message "Invalid iPod service version.", hopefully you have not jailbreak it, or else try to uninstall iTunes completely and delete all iTunes references, files, folders and clean the Registry, then re-install iTunes. But no worry, do the first part and see the outcome.

Good Luck!

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Answer 3

crater6000 Author

Level 1

9 points

Mar 5, 2012 10:22 AM in response to Bilbo_cheshire

Hi
thnks for the reply....🙂
this are the following

1) Itunes ver.: 10.5.3.

2) Summary:-

Name : ipod

Capacity:n/a

Software Version :2.0.1

Serial Number : 8K911ZV22C7

Format : Windows
3) on 03/03/12

hope this is the info u need....

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Answer 4

crater6000 Author

Level 1

9 points

Mar 6, 2012 10:56 AM in response to crater6000

Hi

i hav done the 1st and the 2nd part....

when i press restore.. it starts downloading ... after sometime m getting

"Invalid iPod service version." msg...

so i uninstalled itunes from control panel and re-installed it... but i still get the same msg...

m not that gud in computer so i dint get

"references, files, folders and clean the Registry"

.....

wat is this about?? and where i hav to do this..??

please 😟

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Answer 5

Mar 6, 2012 5:18 PM in response to crater6000

After you uninstall iTunes, go to

C:\program files\itunes floder, and delete everything in it.

then go to

C:\my document\my music\itunes

delete itunes.library.genius.itdb

and in ../itunes music

delete itunes.preferences.plist

Then reinstall iTunes, and do the Disk mode and update your iPod firmware, Restore and Sync.

If this doesn't work bring it in to Apple Genius.

Have a nice day!

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Answer 6

crater6000 Author

Level 1

9 points

Mar 7, 2012 8:18 PM in response to Bilbo_cheshire

Hi
thanks a lot..... 🙂

as per your above instruction i restored the ipod

this time it successfully restored it...... and

now everyting works fine.....

the only sad thing is i lost ma songs.....😟
but i got ma thing running fine....😎

can u tell me how this thing occurs ?? so that i can try to prevent it from occurring again....... 🙂

thanks a lot

have a nice day..... 🙂

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Answer 7

Mar 7, 2012 10:02 PM in response to crater6000

It's all got to do with finalising the iPod filesystem, when it finished downloading all your Gigabytes of files from iTunes, unfortunately like some other people experience, even when you get a "OK TO DISCONNECT" screen it may not be safe, especially if your iPod hardisk has a high Pending Sector Number.

So do sync in batches, instead of 160 GB at one go, try 10 GB, which is actually quite big, have you ever try to zero the 160GB hardisk with verification, it would take at least 5 hours.

Another alternative, which I do, is tick Manually Manage, tick Enable Disk Use and drop only my latest songs to the iPod icon folders and these are less than 1 GB per update.

Have anice day!

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