2 Replies Latest reply: Mar 12, 2012 7:47 AM by Berni69
Berni69 Level 1 Level 1 (0 points)

Bonjour,

depouis quelques jours lorsque iCal se connecte à iCloud pour les échnages de données j'ai un message d'erreur avec le code 500. De quoi s'agit-il ? Que dois-je/puis-je faire ?

 

Merci de vos retours

 

Hi,

for a few days now, when iCal gets connected to iCloud, or when i use iCal on iCloud direcrly, i got a message thats indicates troubleshooting with 500 code ! What's this abour ? What can I Do ?

 

Thanks for helping !

 

Berni69

 

...

The message when i Start iCal on web iCloud is :

ORIGIN

server

 

 

TYPE

error

 

 

BUILDNUMBER

1H44

 

 

TIME

Mon Mar 05 2012 12:28:49 GMT+0100 (Paris, Madrid)        (1330946929448)

 

 

HOST

www.icloud.com

 

 

USERAGENT

Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11

 

 

DSID

1348127363

 

 

PRSID

1348127363

 

 

RECENTLOGMESSAGES

Mon, 05 Mar 2012 11:28:43 GMT:  WARN:  No localized metric found for key "Cal.waitingMessageView.height"

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: BEGIN initialize statechart

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: BEGIN gotoState: __ROOT_STATE__

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: starting from current state: ---

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: current states before: ---

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: --> entering state: __ROOT_STATE__

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: --> entering state: waitingToFinishLaunching

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: current states after: waitingToFinishLaunching

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: END gotoState: __ROOT_STATE__

Mon, 05 Mar 2012 11:28:43 GMT:  INFO:  SC.Statechart<sc2534>: END initialize statechart

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: OfflineDataSource:  The user name has changed.  Clearing localStorage and sessionStorage.

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: OfflineDataSource:  Successfully set up session storage

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: BEGIN sendEvent: 'applicationHasFinishedLaunching'

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: waitingToFinishLaunching: will handle event 'applicationHasFinishedLaunching'

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state undefined…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state undefined…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Pending fetch request:  {range: [2/27/2012 - 4/1/2012] , delegate: SC.ArrayController:sc1364 , loadDetails: false , callbackIfLoaded: true , store: Calendar main store (Cal.Store:sc3174)}

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Pending fetch request:  {range: [4/8/2012 - 5/8/2012] , delegate: SC.ArrayController:sc1364 , loadDetails: false , callbackIfLoaded: false , store: Calendar main store (Cal.Store:sc3174)}

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: -->  Request 1:   GET to https://p04-calendarws.icloud.com:443/ca/time?dsid=1348127363&clientVersion=3.1& clientID=24A856BD-3DC2-4BDD-96F9-CC3B01FD7DB2&requestID=2&lang=fr-fr&usertz=Euro pe%2FParis,  headers: Content-Type=text/plain,  body: (omitted)

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state undefined…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Delta calculations for Cal.MonthEventsCollectionView:sc3247:  added: 0,  removed: 0,  updated: 0

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Delta calculations for Cal.MonthEventsCollectionView:sc3247:  added: 0,  removed: 0,  updated: 0

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Delta calculations for Cal.MonthEventsCollectionView:sc3247:  added: 0,  removed: 0,  updated: 0

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Delta calculations for Cal.MonthEventsCollectionView:sc3247:  added: 0,  removed: 0,  updated: 0

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: BEGIN gotoState: waitingForStartupData

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: starting from current state: waitingToFinishLaunching

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: current states before: waitingToFinishLaunching

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: pivot state = __ROOT_STATE__

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: <-- exiting state: waitingToFinishLaunching

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: --> entering state: waitingForStartupData

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Issuing startup request…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: Updating loaded state to 257 for range [2/26/2012 - 4/7/2012]…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: -->  Request 2:   GET to https://p04-calendarws.icloud.com:443/ca/startup/?dsid=1348127363&clientVersion= 3.1&clientID=24A856BD-3DC2-4BDD-96F9-CC3B01FD7DB2&requestID=3&lang=fr-fr&usertz= Europe%2FParis&startDate=2012-02-26&endDate=2012-04-07,  headers: Content-Type=text/plain,  body: (omitted)

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: current states after: waitingForStartupData

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: END gotoState: waitingForStartupData

Mon, 05 Mar 2012 11:28:44 GMT:  INFO:  SC.Statechart<sc2534>: END sendEvent: 'applicationHasFinishedLaunching'

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state 257…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state 257…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state 257…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: hasLoadedStateForRange():  returning NO for range [2/27/2012 - 4/1/2012] because 20120227 has state 257…

Mon, 05 Mar 2012 11:28:44 GMT:  DEBUG: <--  Response 1:  200  (582ms),  headers: Cache-Control=no-store, no-cache, must-revalidate, max-age=0, Content-Type=text/json, Expires=Mon, 26 Jul 1997 05:00:00 GMT  body: (omitted)

Mon, 05 Mar 2012 11:28:45 GMT:  DEBUG: APPLICATION: Received applicationWillBecomeActive

Mon, 05 Mar 2012 11:28:46 GMT:  DEBUG: <--  Response 2:  500  (855ms, suspended for 460ms),  headers: Cache-Control=no-store, no-cache, must-revalidate, max-age=0, Content-Type=text/json, Expires=Mon, 26 Jul 1997 05:00:00 GMT  body: {"status": 500, "message": "long() argument must be a string or a number, not 'NoneType'"}

Mon, 05 Mar 2012 11:28:46 GMT:  ERROR: Could not load startup data — exiting

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/applications/calendar/cloudkit/error_catcher/fr-fr/1H44/stylesheet.css'

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/applications/calendar/cloudkit/error_catcher/fr-fr/1H44/javascript-strings.js '

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Prefetching module 'calendar/secondary'.

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Loading JavaScript file in 'calendar/secondary' -> '/applications/calendar/secondary/fr-fr/1H44/javascript-strings.js'

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Module 'calendar/secondary' finished loading.

Mon, 05 Mar 2012 11:28:47 GMT:  DEBUG: SC.Module: Module 'calendar/secondary' was prefetched, not evaluating until needed.

 

!!!!

:-))

 

Message was edited by: Berni69


iMac, Starting iCal on my mac
  • 1. Re: Erreur 500
    Joe Kissell Level 1 Level 1 (70 points)

    I also had this problem, and just found the solution here:

     

    https://discussions.apple.com/message/16874065

     

    Hope that helps!

     

    Joe

  • 2. Re: Erreur 500
    Berni69 Level 1 Level 1 (0 points)

    Hi !

    After readin your answer, i thought everything would be easy. But ...

    My friend did not remember one answer to security questions to be able te make a new password on her iTunes account. She contacted the iTunes helpdesk who asked for the same questions than the normal security process on the apple "iforgot.apple".

    She gaves all the possible answers, but the answer to one question she doesnot remember.

    iTunes helpdesk refuses to make a new password. So far, I don't understand the use of the iTunes Helpdesk compare to the website iforgot.apple ... same questions, sames consequences, not help, no issues !

     

    So we created a new Apple ID for my friend, but as you know, this does not work to make MY account run correctly, because of a bug in the iCloud application. I still cannot have a correct iCal because of the iCloud bug application !!

     

    So now :

    1 - APPLE decides to stop the account of my friend because of what they call security reasons, which are not prooved yet ! It's just because she did not buy anything with her account !

    2 - My iCloud and iTunes account is bloqued so far, and i PAID for the services

    3 - So far, APPLE did not corrected the bug on the iCloud system

     

    What can i do ?

    1 - Make a new iTunes account ? I loose all what i bought on the first account !

    2 - Wait ? All my calendars are wrong, i cannot use them anymore, and i paid for this service !!!

     

    Do you have an answer ?

    How long before Apple can make a correction ? Months ? Years ? Because, for them, it's MY fault !