Reactivate Console's "Automatically Send Anonymous Diagnostic and Usage Data to Apple"

Question

Level 1

10 points

Reactivate Console's "Automatically Send Anonymous Diagnostic and Usage Data to Apple"

I accidentally unchecked "Automatically Send Anonymous Diagnostic and Usage Data to Apple" on Console Preferences and immediately after that, this option grayed out, don't understand why. For me it's ok to send that information, I understand it helps to improve Apple's software performance and future software updates.

Could you please help me to reactivate this automatically?

MacBook (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Mar 5, 2012 10:56 AM

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Answer 1

b j t

Level 4

3,698 points

Mar 5, 2012 11:00 AM in response to Cauac

You need to click on the "Locked Padlock" and enter your Administrator password.

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Answer 2

Cauac Author

Level 1

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Sep 22, 2012 7:15 AM in response to b j t

b j t,Where is that "Locked Padlock"?

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Answer 3

b j t

Level 4

3,698 points

Mar 5, 2012 11:11 AM in response to Cauac

The bottom LEFT corner.

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Answer 4

Cauac Author

Level 1

10 points

Mar 5, 2012 11:15 AM in response to b j t

Not any, either on Console's Messege not Console's preference windows...

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Answer 5

b j t

Level 4

3,698 points

Sep 22, 2012 6:13 AM in response to Cauac

In System Preferences, in bottom LEFT hand corner.

Message was edited by: b j t

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Answer 6

Cauac Author

Level 1

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Sep 22, 2012 6:13 AM in response to b j t

Thanks b j t, but that seems to be a Lion Panel, I dont' have it on Snow Leopard; there's no "Privacy", option.

I find the same option on Console's preferences, but as I told you it has grayed out.

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Answer 7

b j t

Level 4

3,698 points

Mar 5, 2012 11:40 AM in response to Cauac

Mac OS X v10.6.3:and ABOVE Diagnostic and usage data collection

Summary

Apple would like your help improving the quality and performance of its products and services. With Mac OS X v10.6.3 and later, Mac OS X can automatically collect diagnostic and usage information from your Mac and send it to Apple for analysis. The information is sent only with

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Answer 8

Cauac Author

Level 1

10 points

Mar 5, 2012 11:58 AM in response to b j t

It does not happen while this box is unchecked, but I haven't been able to do so, it's grayed out!.

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Answer 9

b j t

Level 4

3,698 points

Mar 5, 2012 12:02 PM in response to Cauac

Are you logged in an Administrator Account ?

You WILL need to be logged on as an Administrator.

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Answer 10

Cauac Author

Level 1

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Mar 5, 2012 12:07 PM in response to b j t

Yes I am logged as administrator account

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Answer 11

b j t

Level 4

3,698 points

Mar 5, 2012 12:11 PM in response to Cauac

Have you re-started your computer ?

Shutdown your mac, wait a minute, turn back on and log into Admin Account.

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Answer 12

X423424X

Level 6

14,265 points

Mar 5, 2012 12:17 PM in response to Cauac

As I am writing this I don't see a way to reenable that checkbox (I'll keep searching). FWIW the Console help says the following about that checkbox:

If you deselect “Automatically send diagnostic and usage data to Apple”, you will no longer see the option. When you encounter one of the events described earlier, you’ll see the message asking if you want to send diagnostic information to Apple.

So unless I can find a way to reset it (haven't looked at plists yet or did any real research) it appears to be a one way switch. Once thrown, it's off, period.

Just found this which only repeats what Console Help says:

Mac OS X v10.6.3: Diagnostic and usage data collection

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Answer 13

Cauac Author

Level 1

10 points

Sep 22, 2012 7:15 AM in response to b j t

b j t wrote:

Have you re-started your computer ?

Shutdown your mac, wait a minute, turn back on and log into Admin Account.

Yes, I have

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Answer 14

X423424X

Level 6

14,265 points

Mar 5, 2012 12:27 PM in response to Cauac

Well a bunch of google searches didn't turn up anything definitive. Sorry.

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Answer 15

Cauac Author

Level 1

10 points

Sep 22, 2012 7:15 AM in response to X423424X

You seem to be right, X423424X, although it's quite weird that one cannot re-activate such option (as you can do on Lion, as b j t showed)… I cannot even imagine a good reason for so.

I looked but there's not any Console plist on Preferences folder for reset it. Still hope there is a way.

Thanks, anyway

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