1 Reply Latest reply: Mar 5, 2012 11:43 AM by Limnos
LucDL Level 1 (0 points)

For more than 1 month I'm the proud owner of a nice iMac. Proud yes, until yesterday: until than no problems at all but yersterday (Sunday) afternoon, suddenly my mac hang totally.i did not no what it could be but after a while I realised that this 'hang' appeared when I opened iTunes. From that moment on nothing went right. After a while I was able to stop the iTunes program and all was back ok. I start the iTunes and the mac hangs, I stop iTunes and all is ok, I don't know what happend. Today I tried this again and the same story. Friends, mac users, told me to delete the iTunes program from the mac but that I can't do: "part of the OS" is the message I get. I tried to install again iTunes but nothing has changed. What can I do?

Please help to find out so that I can be a proud owner again.


Thank you,




iMac (21.5-inch Mid 2011), Mac OS X (10.7.3)
  • Limnos Level 8 (47,396 points)

    Try restarting the computer.


    Repaired permissions with Disk Utility?


    Try starting iTunes with the option key held down and have it create a new library as a test.  Try moving the Genius file in your user library to another folder and start from your normal library (hold down option key, guide to your usual library).  See also below about Genius issues. If that doesn't help, you may need to rebuild your library: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451


    Try starting iTunes with the shift key (command+option on some versions) held down which disables third party plugins.  If it runs under these conditions then you probably have a conflict.  iTunes: Troubleshooting issues with third-party iTunes plug-ins - http://support.apple.com/kb/TS3430


    There are various iTunes preferences files that can be isolated to test if they are creating the problem.


    Maybe: "iTunes quit unexpectedly" - https://discussions.apple.com/message/16950029 - disabling Genius or even just restarting airport (https://discussions.apple.com/message/17715416)