8 Replies Latest reply: Jun 9, 2014 7:48 AM by Ascatt
itunesTRK Level 1 Level 1 (0 points)

I have been troubleshooting a problem now for months.

 

When I bring up iTunes (64-bit) the menu bar is invisible.  If I hover over the area I can select the items.

 

I also cannot type anything in the search/find box (while in "Music")

 

I have tried bring up the PC in Safe mode to eliminate my video card, but it doesn't change anything.


Windows 7
  • b noir Level 9 Level 9 (72,020 points)

    When I bring up iTunes (64-bit) the menu bar is invisible.  If I hover over the area I can select the items.

     

    I also cannot type anything in the search/find box (while in "Music")

     

    The missing menus at the top of iTunes (in recent versions) can indicate trouble with the Segoe UI fonts on your system. It's a new symptom of a problem that can also cause text to go missing from the Device tab in iTunes.

     

    Unfortunately it's a bit trickier to deal with on Windows 7 systems than Vista or XP. (The "Vortical" instructions which can fix it for almost all folks on Vista and XP aren't applicable to Windows 7.)

     

    Try having a look through the following (unfortunately very long) topic. It contains a lot of information on the Windows 7 variants of this, and possible methods for fixing the various Segoe UI-related issues that might be in play:

     

    iTunes 10.1 Missing Text

  • itunesTRK Level 1 Level 1 (0 points)

    Thanks very much.  Interesting how such a simple problem has such an evasive solution.

     

    After going through about 3 pages of this thread it became apparent that fonts were a good place to look.

     

    I am running Win 7 x64 and the Segoe fonts did not show at all, yet if I used Windows Explorer and went to c:\windows\fonts there was the whole set of them.

     

    I simply double-clicked the first in each group (there are several variants, like bold, italic, etc.) and this brought up a font viewer with the option to Install, which I did.  (If you by mistake try one that's already installed it will tell you and allow you to cancel)

     

    Once I intalled the whole set (segoe*.*) everything now works in iTunes, including being able to type in the search box.

     

    Thanks again

    ...tom

  • b noir Level 9 Level 9 (72,020 points)

    Excellent news, Tom. Many thanks for reporting back with the details of your resolution, too. That looks like a good thing to try first up with this on a Windows 7 system (rather than having to delve into the registry and so forth).

  • patrimron Level 1 Level 1 (0 points)
  • yeti63 Level 1 Level 1 (0 points)

    This is just idiotic. Apple should provide us with a straight fix, not this goose chase to find a solution. I think it will be Spotify for me from no on

  • susieq49 Level 1 Level 1 (0 points)

    Thank you!  I had the same problem and had already tried several fixes, even uninstalling and reinstalling iTunes.  This finally fixed it for me!

  • Gabhan Level 1 Level 1 (0 points)

    I had to copy the segoe*.ttf files from my fonts folder into a temp folder, then reinstall each one. Even though Windows 7 said each one was already installed and prompted me to overwrite them, once I had done this, iTunes was back working. I had uninstalled / reinstalled iTunes prior to that with no luck. Thanks so much for the solution..

  • Ascatt Level 1 Level 1 (0 points)

    I too had to copy the segoe fonts files to a temp folder and reinstall, and it worked.  Thanks!