4 Replies Latest reply: Jan 30, 2013 2:13 PM by Sue Ann R
michjef Level 1 (0 points)

Mail app won't open from icon -- any ideas

Mac Pro, Mac OS X (10.4.11)
  • BDAqua Level 10 (121,630 points)



    Not certain, but this can fix myriad Mail problems...


    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


    Move this Folder to the Desktop...




    Move this file to the Desktop...


    /Users/YourUserName/Library/Mail/Envelope Index




    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...






    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

  • michjef Level 1 (0 points)

    Thanks -- I was able to fix it myself with some further fiddling.  Turned out to be as simple as a forced quit, turns out computer wouldn't shut down either and a reboot.

  • Texas Mac Man Level 8 (46,560 points)

    Thanks for posting the solution. May help others with the same problem.


     Cheers, Tom

  • Sue Ann R Level 1 (0 points)

    Hello BDAqua:  I used your notes to try to repair my macbook pro version 10.6.8.  I just noticed the note at the bottom that says it may not exist, and it doesn't.  Can you please let me know how I could get my mail icon back?  I appreciate your help.  Thanks