4 Replies Latest reply: Jan 30, 2013 2:13 PM by Sue Ann R
michjef Level 1 Level 1 (0 points)

Mail app won't open from icon -- any ideas


Mac Pro, Mac OS X (10.4.11)
  • 1. Re: Mail app won't open
    BDAqua Level 10 Level 10 (116,475 points)

    Hello,

     

    Not certain, but this can fix myriad Mail problems...

     

    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.

     

    Move this Folder to the Desktop...

     

    /Users/YourUserName/Library/Caches/Mail/

     

    Move this file to the Desktop...

     

    /Users/YourUserName/Library/Mail/Envelope Index

     

    Reboot.

     

    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...

     

    /Users/YourUserName/Library/Mail/MessageRules.plist

     

    /Users/YourUserName/Library/Mail/MessageRules.plist.backup

     

    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

  • 2. Re: Mail app won't open
    michjef Level 1 Level 1 (0 points)

    Thanks -- I was able to fix it myself with some further fiddling.  Turned out to be as simple as a forced quit, turns out computer wouldn't shut down either and a reboot.

  • 3. Re: Mail app won't open
    Texas Mac Man Level 8 Level 8 (45,805 points)

    Thanks for posting the solution. May help others with the same problem.

     

     Cheers, Tom

  • 4. Re: Mail app won't open
    Sue Ann R Level 1 Level 1 (0 points)

    Hello BDAqua:  I used your notes to try to repair my macbook pro version 10.6.8.  I just noticed the note at the bottom that says it may not exist, and it doesn't.  Can you please let me know how I could get my mail icon back?  I appreciate your help.  Thanks