1 Reply Latest reply: Mar 6, 2012 5:24 AM by gdgmacguy
ichan3 Level 1 Level 1 (0 points)

My iphone 3GS battery exploded, and made the whole phone bloated.  I contact my local apple support and they said it is a normal case when battery is used for more than one year.  Where else can I can some reasonable explanations and solution from apple about my phone.  My phone cannot be used, and I have lost alot of valuable data and photos.  Can I recover them?  What can I do now?

iPhone 3GS
  • gdgmacguy Level 6 Level 6 (19,595 points)

    If you've been using your phone as recommended, you've been syncing your data to your computer frequently, and importing any photos taken by the iPhone to your computer (or using photostream).  If you  havent' been doing this, then you've no one to blame for any data loss and any phone, which can be damaged, dropped, stolen or otherwixe become inoperable was NEVER meant to be a storage device.


    As far as your battery is concern, is is NOT normal for the battery to "explode" after a year.  Contact an authorized Apple service provider or Apple itself to see what your replacement options are.