HT1366: MacBook: How to find the serial number

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nycnad
Level 1 (0 points)

Q: I cannot get my macbook to restart

--When I start up, I have a gray screen with the apple icon and a spinning wheel. I am not getting to the log in screen. What can I do?

Macbook, Mac OS X (10.6.5)

Posted on Mar 6, 2012 9:31 AM

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nycnad

Q: I cannot get my macbook to restart

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Mar 6, 2012 10:06 AM in response to nycnad
    Level 10 (122,332 points)
    Apple Music
    Mar 6, 2012 10:06 AM in response to nycnad

    Hi...

     

     

    Maybe this support article will help >  Mac OS X: Gray screen appears during startup

     

    One of the suggestions at that link is to boot in Safe Mode. While you're there, check to see how much free space there is on the startup disk.

     

    Once you see the Desktop, right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.

     

    A Safe Mode boot can take a little longer then a normal boot so be patient.

  • by nycnad,

    nycnad nycnad Mar 6, 2012 10:33 AM in response to nycnad
    Level 1 (0 points)
    Mar 6, 2012 10:33 AM in response to nycnad

    Hi Carolyn,

     

    Thanks for the email. Unfortunately, the safe boot did not work. I still have a spinning wheel and a gray apple. Even after I removed the battery, so I am not sure what else to. I have a call set up with tech support.

     

    One question--when holding down the shift key--I hold it until the apple come up then I let go right?

     

    Best nadia