Why is it so difficult to get my scanner to work? What's up with Rosetta?

Question

Level 1

5 points

Why is it so difficult to get my scanner to work? What's up with Rosetta?

I'm using a Mac Pro Quadcore with Snow Leopard version 10.6.8 and want to scan photos straight into Ps CS4 version 11.0.2 using a Canon Canoscan LIDE 100.

BUT when I go to Import there is no TWAIN option, there is only: Variable Data Sets (grayed out), Video Frames to Layers, Anti-Alised PICT, PICT Resources and Notes (grayed out).

I right click on Adobe Photoshop CS4 inside the Ps CS4 folder to bring up "Get Info" and click the check box that states "Open using Rosetta" BUT when I click open the Ps icon to open it Ps crashes straight away. I click "Reopen" and it crashes straight away. Un tick the Rosetta check box and Ps opens fine.

I assumed this was Apples problem because Rosettas is their program but after walking it through the Apple care operator and following his instructions to download a PowerPC version of VLC (which started up fine without doing a thing)to see if Rosetta was automatically installed, it worked fine, I was told that it's an Adobe problem. Urrrggghhh

Then I downloaded the TWAIN plugin and dropped it into the import-export folder and NOTHING!

The scanner works with Snow Leopards native Image Capture so it's not the scanner. Except that the scanner buttons dont seem to work when they used to on a MacBook. But here on the Mac Pro I cant find anything within the Ps menus that resembles "permission" to scan.

I need to do a lot of photo correction/remove blurred/restoration and read that it's better to scan the old photos straight into Ps to ensure no quality is lost during the scan. Regardless if this 100% true I still should be able to scan straight into Ps. I mean the CS4 package + Mac cost enough so you would think it would work fine and without so many issues.

What is it that I'm doing wrong or missing here? Any help would be sooo appreciated!

Mac Pro

Posted on Mar 6, 2012 3:32 PM

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Answer 1

ds store

Level 7

30,725 points

Mar 6, 2012 3:54 PM in response to PatMan001

There was a Security update 2012-005 v 1.0 (after 10.6.8) that caused a lot of Rosetta based issues, then there was a V 1.1 patch issued.

Your problems could be related to that.

Don't know but to fresh install everything 10.6-10.6.8 and all your software, drivers etc on a blank external GUID/OS X Extended (J) drive, hold the option key and boot from it and see if this "virgin" state gives you the same issues.

If no issues then you can elect then to transfer your User files to the 10.6.8 on the external, then install the free Carbon Copy Cloner on the external drive, once up and running, then use Disk Utility to Erase (with Zero option for bad sectors) the INTERNAL drive (removes everything) then format and use CCC to clone the external to the internal drive.

You'll have your problems fixed and a highly optimised drive in the process.

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Answer 2

R C-R

Level 6

17,782 points

Mar 6, 2012 4:58 PM in response to PatMan001

Not much help I know but even Adobe discourages the use of TWAIN with Photoshop CS 4 & CS 5.

Your best bet is to make sure you have the latest Canon driver installed. If you still have problems, follow Adobe's troubleshooting advice to use another app to scan your photos & import them into PS.

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Answer 3

Kurt Lang

Level 9

58,116 points

Mar 6, 2012 5:20 PM in response to PatMan001

It also could be an issue with how you're trying to pass the scans to PS. Since the scanner is running under Rosetta (PPC), PS must also be. Set PS CS4 to open in Rosetta. It will run a fair amount slower, but may allow the TWAIN interface to pass the scan into PS without crashing.

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Answer 4

PatMan001 Author

Level 1

5 points

Mar 6, 2012 6:24 PM in response to PatMan001

Wow, that sounds like a massive mission ds store! I've been through a similiar process using my time machine and the issues I was trying to get around were still there. Would the V 1.1 patch have been downloaded with automatic updates or do I need to find it and instal it seperatly? I'd like to try my other options before I go down that road.

Cheers for the advice regarding the Canon drivers R C-R.

The thing with setting Ps to open using Rosetta is that if its set to do that Ps wont even open - the Crashed Unexpectedly dialogue box comes up striaght away. So it suggests that either Rosetta doesn't work on my machine or wont work with Ps on my machine.

Has anyone else had similair issues?

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Answer 5

ds store

Level 7

30,725 points

Mar 6, 2012 8:43 PM in response to PatMan001

PatMan001 wrote:

Would the V 1.1 patch have been downloaded with automatic updates or do I need to find it and instal it seperatly?

No need to find it, just run Software Update and perhaps v 1.1 is there and perhaps will fix your issue.

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Answer 6

fane_j

Level 4

3,697 points

Mar 7, 2012 3:20 AM in response to PatMan001

PatMan001 wrote:

I mean the CS4 package + Mac cost enough so you would think it would work fine and without so many issues.

It should, but it doesn't. Heed R C-R's advice -- read the doc, especially, "Recommended alternatives". IMHO, you're wasting your time trying to get TWAIN to work with Photoshop CS4.

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Answer 7

Kurt Lang

Level 9

58,116 points

Mar 7, 2012 5:35 AM in response to PatMan001

Or, forget trying to pass the scan directly into PS. There's no need in the world to do that. Have the scanning software save the scan to a folder and then open it in PS from there.

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