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Unable to Check for Update

I have an issue updating my iPhone to iOS 5.1

I wanted to download the update over the air, I tap on Check for Update and then it's checking for update for long time and at the end there is a communicate "Unable to Check for Update. An error occured while checking for a software update".The same thing is on my iPod touch.


What can I do, if I don't wanna update via iTunes?


I have iOS 5.0.1, don't have jailbreak.

iPhone 4S, iOS 5.0.1

Posted on Mar 7, 2012 2:13 PM

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Question marked as Top-ranking reply

Posted on Mar 7, 2012 2:18 PM

Apple's servers are slammed, happens every time...wait.

94 replies

Mar 27, 2012 2:37 PM in response to MattBieneman

Agreed but Googling around a variety of Apple products had the problem and the suggestions in this discussion sorted my iMac out. OSX appears to now be fixed, which would imply someone at Apple must have an idea that will help you ? Others are suggesting via iTunes rather than OTA can work if you haven't tried that and I'd guess in that case changing the DNS settings on the PC may indirectly help ?

Mar 27, 2012 4:14 PM in response to RobRoo

Again, the problem is with iOS, not OS X. It has nothing to do with the App Store or iMacs. iOS is an operating system that runs on iPhones, iPods, and iPads only. Changing DNS settings is a "placebo" cure. It has nothing to do with the problem. I tried it anyway, on the off chance that it would clear the DNS cache. It had no effect. It probably works for some people because they had originally had DNS cache problems, a bad DNS server, or had just been trying when Apple's servers were busy. I have two other iOS devices with identical network settings, one of them an identical device, and they worked perfectly on the same network; and I tried my problem device both before and after the other updates worked perfectly. So it has nothing to do with any network problems or network settings. It is a bug somewhere in Apple's update software.

Mar 28, 2012 12:09 AM in response to MattBieneman

Matt - As the thread clearly suggests there seem to be two issues.


  1. Some ISPs seemed to (for a time) not resolve the Apple update servers correctly. You suggest this was placebo. I assure you it was not. I could take any iOS device that could see the OTA update and put it on a SKY network (UK) and it would fail to see the update when connected. This may well be resolved on most networks now, but this was very much a legitimate issue.
  2. The second issue seems to be an iOS software fault. This fault is getting alot less press as it is uncommon, but this is the issue I had on one of my devices. No matter what network I connected to, the iPhone would just give the error "Unable to check for update". As per the answer to this thread, I was able to resolve it by resetting and restoring my device.


I suspect that you are getting a problem similar to number 2 on your device which is why you are so adamant that the DNS fix is placebo. There are two separate issues here.

Mar 28, 2012 9:09 AM in response to giosdeveloper

My experience for 1. was also very consistent for 3 different devices. If did not configure my router to use the suggested setting for DNS, fail. Configure DNS, succeed. 3 Devices spread across several days. Failed everytime on default ISP settings. Succeeded first time on alternate settings for each device. Using Charter.com as ISP in the US, by the way.

Feb 20, 2014 8:36 AM in response to Univum

I've had the same problem trying to update a friend's iPad 3rd Gen from iOS 6 to 7.0.4. I did a hard reboot to no avail, then I removed the wifi into and reaffirmed my login to the wifi, still nothing. I have two seperate wifi networks, so I switched to the other network and the error message disappeared and allowed me to begin the update. It downloaded the update in about 6 minutes, was Preparing Update for about 8 minutes, the progress bar was beyond 80% done then it stopped and gave me an error thet the update failed. It claimed I needed more space for the update on icloud. Removed need space. Repeated update and everything went along fine.

Feb 18, 2015 2:49 AM in response to kurka

i had this issue nothing worked for me so i reset my wifi connection totally forget the network and re set up including password let it pick its new range and connection succsess remember if you have connected and backed up in the past a simple reset at minimal level should suffice to test if it is ya wifi then simply use your 3g/4g this may not or will not let you download but will show the update to prove you have no hardware errors or other issues and is simply wifi connection

Unable to Check for Update

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