Q: iTunes 10.6 crashing after upgrade

is this a joke? that should not be the resolution, I don't want to pay a penny more than I already spend. it has to be resolved, I can't belive it was not already. at the end of the day there are Trading Standards.

I used to like apple macs, especially when first intel macs where out, but recently they became usless pieces of technological junk. seriously thinking to move back to windows. I have the same problem which is:

iTunes crashing constantly after upgrade to 10.6 , when view selected as list - everything is fine, so that must be something to do with Album art display, but I don't agree that this has to be fixed by users (mac owners).

Yes - I have had the same problem after updating to itunes 10.6 - my itunes match "spinning wheel of terror" would freeze, so I tried opening it in safe mode (which disables itunes match) and it works fine.  Weird.  Tried uninstalling it and the reinstalling it - no help.  I am using a PC with windows xp - most recent service pack - I am out of ideas!

I called Apple Support about iTunes 10.6 crashing. It crashed whenever I went into my movie library. The best thing they could tell me was to "buy another hard drive and rebuild my library on the new hard drive." This seemed like horrible advice so I gave the tech some lip service "Thanks a lot yadda, yadda" and hung up. Then I simply restored itunes and my itunes folder in my music folder and itunes works . . . for now.

Apple this message is directed to you. I'm still a fan - but seriously FIX THIS - GET YOUR HEAD IN THE GAME - YOU'RE SCARING US.

I am at the Apple Store. Genius Bar guy claims nobody at the store has ever heard of this issue, nobody from Apple has ever mentioned it, and wants me to come back with my computer. Also that nobody from the store or Apple reads these boards.

I emailed Tim Cook earlier today with no response as of yet, and included a link to this discussion.

iPhoto is definitely NOT the fix. Especially when it affects Windows users just the same.

I mean, unless someone out there has a copy of iPhoto for Windows? Anyone? Anyone? ...hahaha

<Edited by Host>

Hilarious... They edited Tim Cook's email address out of your reply!

Exactly! ...hahaha Somebody is watching ;P

I am just wondering if you are aware that this thread and this discussion is under the forum header 'iTunes For Mac' and that is why there are references to iPhoto and issues surrounding that for Mac users. I bet if you went into the section of the forum 'iTunes for Windows' you might not see those references since it is targeted, unlike this section, to Windows users

Just got off the phone w/ Apple support: engineers are aware of the problem and are working on a SW fix for iPhoto. The rep suggested pausing all use of iPhoto (ie: don't bother to upload photos via USB or to stream them via the Cloud) until the bug is fixed and an update is issued.  Unclear when that will be.

With Lion, iTunes is now a part of the OS; iPhoto remains a separate app.  The problem is related to a few components of iPhoto ('09 in my case) and the problem is only affecting some users, not all.

Ran through a few steps (hope I remembered them all accurately) to see if it would help  - it did not.

1. Unplugged iPad, iPhone from iMac

2. Unplugged power to AppleTV.

3. Opened Finder window

4. Hit CONTROL & GO

5  Scrolled down to click on HOME

6. Click on PICTURES

7. Right click on iPhoto Library > SHOW DATA CONTROL

8. Dragged files AlbumData.xml and AlbumData2.xml to desktop

9. Plugged power cord back into AppleTV.

10. Opened iTunes.  It did not crash, but a new error message popped up saying : "iTunes cannot sync photos to the Apple TV "Apple TV" because your iPhoto Library could not be found. Open iPhoto to create or update your iPhoto Library."

At this point we stopped. Since these steps did not work for me, I have to wait for the SW update.   Maybe they'll help someone else.

peaksea wrote:

 

Just got off the phone w/ Apple support: engineers are aware of the problem and are working on a SW fix for iPhoto.

Sure hope they also work on a fix specifically for iTunes since I did a clean OS install and have not loaded iPhoto or any iPhoto data to this drive.

Looks like I will have to file a bug report.

I would like to point out---especially to Apple Tech Support:

• I don't use iPhoto on my machine where iTunes is crashing

• I don't sync any devices (iPhone, iPad, iPodT, etc.) with this machine either

Still, it crashes whenever scrolling on the album cover display (NOT cover flow) is attempted.  This is a real PAIN when trying to play a whole album, which only works from the album cover display.  (Anywhere else iTunes just keeps on playing into the next album or whatever.)

I hope Apple will stop blowing smoke and fix this soon!

mwheelerk wrote:

 

I am just wondering if you are aware that this thread and this discussion is under the forum header 'iTunes For Mac' and that is why there are references to iPhoto and issues surrounding that for Mac users. I bet if you went into the section of the forum 'iTunes for Windows' you might not see those references since it is targeted, unlike this section, to Windows users

Hey mwheelerk, ...thanks for the laugh! Nearly busted a gut after a late lunch ;P

Of course I'm well aware of it all. Unfortunately, you (it seems) are like so many others here that I was targeting with my comment. An iPhoto update is NOT the resolution. NOT for Windows, NOT for Mac, NOT at all. My statement was to bring awareness to everyone apparently too lazy to read this entire thread, for if they had, they too would see what I already know. The app is broken on both platforms, and in more than one way. How do you explain it not working on a clean Mac OS that has never had iLife or iPhoto installed?

As a former Apple ACPT, ACDT, ACHDS, ACTC, & ACSA with more than two decades now in IT, ...I'm not one to cry wolf without thoroughly testing something. This whole situation is nothing more than a rush to out this latest version for the iPad3 without THOROUGHLY testing it. That is truly the bottom line. Why do you think Apple provides this forum? Out of the kindness of there heart? Please...hahaha This is FREE beta testing for them, and nothing more. If any of the users get anything usefull out of it, that's just a bonus for Apple to make them look good.

The reality is iTunes v10.6 is a debacle. A piece of software rushed to the market for the iPad3 launch. And as I've stated in other posts on this particular thread alone, Tim Cooks first big crap stain on his record as CEO.

That is of couse, in my humble opinion

if you were really all of those things, you should know this is far from the first time there has been a problem with a software release.

There'll be an update out soon enough as there have been the last 100 times "this is the worst release ever, apple no longer Q&A's things" blah blah blah.  No issues I've run into have been as bad as system 7.5.2 back in 1995 which would give me in the range of 5 full system crashes an hour with any network activity, and it took several months for 7.5.3 to be released to at least reduce that to a couple of crashes a day instead...

It is strange this one isn't 100% reproduceable, some people are running into multiple crashes, others like myself have had no crashes, same versions, similar amounts of content. (personally, I found iTunes 10.6 actually improved its performance on some spinning wheel issues I was having with iTunes 10.5.3 and the wifi syncing)

the 10.6.8 security update was at least 100% reproduceable, that was something that probably should have been caught before release.  It also affected software more important to people getting things done than iTunes which really is more luxury software.

Hi Neill

I am experiencing the same iTunes crashes when synching to my iPod Classic and iPad.

I am going to try your solution and go back to 10.5.8.

Just so I am clear, what happens to any music I have added to iTunes since installing 10.6?

Does following your steps ensure that the correct Library.itl is used for the re-installed 10.5.8 and it will include anything added/purchased since installing 10.6?

Thanks

BrianM_WPG wrote:

 

if you were really all of those things, you should know this is far from the first time there has been a problem with a software release.

 

There'll be an update out soon enough as there have been the last 100 times "this is the worst release ever, apple no longer Q&A's things" blah blah blah.  No issues I've run into have been as bad as system 7.5.2 back in 1995 which would give me in the range of 5 full system crashes an hour with any network activity, and it took several months for 7.5.3 to be released to at least reduce that to a couple of crashes a day instead...

 

It is strange this one isn't 100% reproduceable, some people are running into multiple crashes, others like myself have had no crashes, same versions, similar amounts of content. (personally, I found iTunes 10.6 actually improved its performance on some spinning wheel issues I was having with iTunes 10.5.3 and the wifi syncing)

 

the 10.6.8 security update was at least 100% reproduceable, that was something that probably should have been caught before release.  It also affected software more important to people getting things done than iTunes which really is more luxury software.

Hello BriabM_WPG, …although your insinuatingly slanderous response deserves no feedback, I felt compelled to address it nonetheless. As such, it is only logical for one to presume from your post, that their have been absolutely NO advancements in technology and/or software development over the last 17-years (your quote of 1995). Therefore leaving us all to believe that debacles, such as this iTunes v10.6 release, is to be nothing more than normal day to day affairs. Correct? I mean, is that not the illogical point you're attempting to make from the second paragraph of your post? How could it be construed as anything but?

In today's (my quote of current time) day and age of technology, one should not have to suffer from such, especially not as much as nearly two decades ago. And as far as this being 100% reproducible, I can reproduce it 100% of the time all day long on ALL of my Mac's, even ones with clean OS installs. Have you ever worked in the field of software development, UI design, and/or software QA? Well, I personally have, hence my experience in such matters.

You made a statement in your first paragraph (quote; if you really were all of those things), …well, I really was, and am all that I have submitted here. Should anyone need to be questioned, I would question your claim of iTunes v10.6 being not only flawless, but superior to iTunes v10.5.3 in performance, as would most others who have posted to this thread in my opinion. As a matter of fact, if your iTunes v10.6 is so outstandingly flawless in both performance and function, then why have you visited this thread at all? …let alone, taken the time to even add a response?

In closing BrianM_WPG, the only thing positive out of your statement was your belief that an update is coming soon. Well, thanks for the needless information, for which everyone here already knows. Of course an update will be released, such is inevitable. Because unlike you and your comment (iTunes which really is more luxury software), Apple places a much higher importance on the software application that their entire line of iOS devices operate with (iPhone, iPod, & iPad). And I'm certain as such, that they place far more importance on it than writing it off as a so called luxury piece of software. Unfortunately in this case, Apple's software QA department has made a major blunder.

In any regard, everyone here simply wants a resolution sooner than later, as this luxury piece of software as you put it, has become a major player in most people's lives who have iPhones, iPods, & iPads. You, I'm assuming must have none. Or on the rare chance you have, its more than evident it is not used as much as the rest of us. Otherwise, logic would dictate if would be far more important to you.