4 Replies Latest reply: Mar 7, 2012 9:52 PM by Bilbo_cheshire
Salle90 Level 1 Level 1




i have problem with my IPod 15GB...



When i connect IPod on my PC, he just turn on and turn off... cannot open it... please help me, please.



I will send one video and fotos, u can see my problem. Thank you.



Video: http://tinypic.com/r/n77nb/5

Photo 1: http://i41.tinypic.com/6q8so1.jpg

Photo 2: http://i39.tinypic.com/2ut6az5.jpg

iPod classic, Windows 7
Solved by Bilbo_cheshire on Mar 7, 2012 6:34 PM Solved

To be of any assistance,

  1. Which version of iTunes are you using?
  2. What is your iPod firmware/software version as shown in the iTunes summary page?

Can you do a Hard Reset  as below

  1. After charging till full charge, at least 2 hours (preferably 4 hours)
  2. Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
  3. Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
  4. Then release the buttons
  5. Select your preferred language.

Here is the Apple support Article on the 5Rs



Have a nice day!