7 Replies Latest reply: Mar 7, 2012 9:15 PM by jgelements
tpadlan Level 1 (0 points)

I have a two year old macbook pro that I just had a new hard drive put in at the apple store. Now I can't log into to my mac because my password no longer works. I have to work on it tonight, someone please help me!

MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.7)
  • CMCSK Level 6 (10,717 points)

    Which os is installed on your computer?   No Macbook Pro can run 10.0.  Please correct your system profile.









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  • tpadlan Level 1 (0 points)

    okay, I have corrected it. I believe it is 10.6.7

  • tpadlan Level 1 (0 points)

    Although i have no way of confirming this as I cannot log on to my laptop.

  • jgelements Level 3 (520 points)

    If the Apple store installed the HDD, try the password "apple" or try leaving the password blank.


    If it still won't log in, then follow http://support.apple.com/kb/HT1274.


    In any case, if you are at the login window, the gray name of the computer can be clicked on to see what version is installed.


    Message was edited by: jgelements

  • tpadlan Level 1 (0 points)

    Okay. So it is 10.6.7. Tried apple and leaving it blank. No luck.

  • tpadlan Level 1 (0 points)

    So I clicked on the link you posted,  and none of the suggestions there are working. I put in the os disc and followed the the instructions and it isnt working for me.

  • jgelements Level 3 (520 points)

    Please provide more details.


    For instance, when you boot to the install DVD, did you get to Reset Password Utility and reset the password successfully?


    For instance, when you restart and enter your new password into the login window, what happens? Does it shake? Does it disappear?


    For instance, when the new HDD was installed, did you install the OS or did the ARS? If the ARS installed, then have you tried doing your own clean install, a.k.a. an erase and install? Or have you migrated your data over from the previous HDD to the new one by way of a Time Machine backup?


    The more details you provide, the better we can assist you.