Q: Apple TV television shows out of order?

jamesfromlacey wrote:

 

You are incorrect.  You must be an apple employee.  First of all, if you delete the files and put them back in, it may or may not find the files. Apparently itunes puts tv files in different places. Sometimes in music, sometimes in tv shows, sometimes in movies.  Trying to find the 2000 tv shows I have and repopulating Itunes would be a Herculean task.  Quit covering for apple.  I for one am going to buy a ROKU.

There's no reason to be insulting.

Go buy a Roku, no one cares.

jamesfromlacey wrote:

 

Quit covering for apple.

Quite how you think that offering advice to fellow users is covering for Apple I can't really figure, but I will treat your whole message with the contempt it deserves.

Please don't feed the trolls.

I try not to feed trolls, but personal abuse is a different matter.

In order for this forum to work we need to people to give their personal time up to help people. Nobody should be subject to personal abuse for doing that.

By the way, this is the second time today that this particular individual has started hurling abuse at me on these forums. I didn't respond to the first one.

I completely agree, but responding to them only encourages that sort of abuse.

I'm trying to get my developer account renewed, by the way, so I can file a bug on this sorting issue, rather than going through support.  But if anybody wants to take the support route, that'd be useful.  Hit Apple an multiple fronts (support, engineering, forums, etc.) so they know this is a problem.

Ok, issue has been reported via bugreport.apple.com.  It's in as bug ID 11031760.  If anybody opens up a support case, you can reference this bug number.  I sent in a picture of the poor sorting.  And to give an example of what I'm seeing, here's a snippet from the bug:

Actual Results:

See attached enclosure, which demonstrates the ordering issues.  In the screenshot, you can see:

Band of Brothers, Season 1

Top Gear, Season 18

Star Trek: The Next Generation, Season 5

Star Trek: The Next Generation, Season 3

Star Trek: The Next Generation, Season 1

Family Guy, Season 3

Star Trek: Enterprise, Season 1

Out of interest, do you think that it is showing them in order of date added?

That's been my experience, but some people don't believe it's the case.

I have three iTunes libraries on 3 different computers and only the upgraded one is giving me trouble.

There seems no real logic to the madness. The newest shows seem to dominate on the bottom of the list but I have just added some new episodes and they appear all over the place. It is definitely not chronoligal. It seems more random...

Thankfully the iPhone/iPad Remote still allows for some logic but this is by far the worst Apple update I ever encountered.

Henkybaby wrote:

 

The newest shows seem to dominate on the bottom of the list but I have just added some new episodes and they appear all over the place.

Were you adding episodes to previously existing series? In my experience, it is based on the first added show in a series, so if you are adding to an existing series then it won't go to the bottom of the list.

Well, I was starting to think that it was sorting by date added, but I tend to agree with Henkybaby that there's no real logic.  For the most part, it seems as if it's sorting by date added, but I just added an episode of Top Gear (Season 18) on Sunday.  It's not at the bottom of my list, underneath episodes of Lost (season 1) that were added right before it.  Very, very strange and unpredictable behavior.

KeithJenner wrote:

Were you adding episodes to previously existing series? In my experience, it is based on the first added show in a series, so if you are adding to an existing series then it won't go to the bottom of the list.

So in that case, the sort order seems to be determined by the first episode added in each season of a TV show.  At least, that's how I'm seeing things on my 2nd gen Apple TV.

From the screenshot you posted earlier, that would sound right as you were adding to an existing series. Is Top Gear Series 18 still listed directly above Star Trek 6? That is what I would expect.

If it is and you want to check my theory, just change the season number in the "video" page on get info to one that doesn't exist (say season 99). It should move to the bottom of the list then. Change it back and it will go back to where it is now.

KeithJenner, that seems to make sense. I checked and you could be right. It sorts the shows based on the first show added to the season I believe.

Still makes absolutely no sense and for the life of me I can't figure out how you miss this in testing....

Bernie Case wrote:

 

So in that case, the sort order seems to be determined by the first episode added in each season of a TV show.  At least, that's how I'm seeing things on my 2nd gen Apple TV.

Yes, that's certainly what I'm seeing.

Henkybaby wrote:

 

Still makes absolutely no sense and for the life of me I can't figure out how you miss this in testing....

Too true.