Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4S: Update and restore issues double whammy

While trying to update to iOS 5.1 on an older Mac running Leopard and iTunes 10.5 away from home, the update was downloaded, but couldn't be installed. The error message said it was due to older operating system. The phone is frozen at the "USB to iTunes" screen, and hard reset isn't working. It occasionally goes to the apple-on-black start up screen, then back to iTunes screen.


Back at home with a Mac running Lion 10.7.3, iTunes 10.6, iOS 5.01. Now the phone isn't recognized in iTunes. I've restarted iTunes and Mac. I have the phone charging.


Forget the update, I'd just like to restore at this point! Thanks!

Posted on Mar 8, 2012 11:16 AM

Reply
Question marked as Best reply

Posted on Mar 8, 2012 11:23 AM

Also: I have read http://support.apple.com/kb/HT1808, but since iTunes doesn't recognize the phone, it's not recovering.

1 reply

iPhone 4S: Update and restore issues double whammy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.