Previous 1 2 3 Next 40 Replies Latest reply: Mar 10, 2014 8:05 AM by Gjgx1969 Go to original post
  • Glenn Ferguson Level 1 (95 points)

    I feel your pain.  I am a new user and am having the same issues.

  • Johannes Schmittat Level 1 (5 points)

    Would it help if we call the hotline to let them know of this problem? Or are support teams readings these forums?

  • Glenn Ferguson Level 1 (95 points)

    Since we pay for the service, I would think that we would be entintled to some support.

  • thebaze Level 1 (0 points)

    Just updated to iTunes 11, and of course i directly tried to change an artwork of one of my artworks.

     

    --> THE ISSUE IS STILL NOT FIXED!

     

    The artwork switched back to the old one about 30 minutes after i made the changes.

     

    [sarcasm] But hey, now at least the artwork switches back already 30 minutes after having made changes, and not only about a day afterwards. [/sarcasm]

     

    I can't describe in words how much fail this is. The apple difference?

  • maxnpad Level 1 (0 points)

    I can also confirm that this issue is still not fixed in iTunes 11. 

     

    I have now been a paying customer of iTunes Match for almost a year (subscribed on day one) and I have not been able to use the service properly as I am unable to change any of the low resolution artwork I previously had in iTunes.  This means that my artwork looks terrible on my HD tv connected to my Apple TV. 

     

    COME ON APPLE SORT THIS !!!!

  • C10B Level 1 (0 points)

    Bump.

     

    I've just spent 2 days tidying up my artwork and filling the empty space. Not a single change is visible on any other devices. What a waste of time that was! Please please please can we have a function to update the artwork on Match?

    I can't just delete all the files from Match and add them again, there are far too many and my connection is too slow. It's just not an option.

     

    So far iTunes 11 has annoyed far more that I should let software annoy me. It's been slow, crashed a lot, and misses features like this.

  • Stefan Lautner Level 1 (5 points)

    He C10B,

     

    did you try to change your album-artwork in the way I mentioned in this thread:

     

    https://discussions.apple.com/message/20432709

     

    This helped me to change my artwork for +50 albums.

     

    Regards

    Stefan

  • C10B Level 1 (0 points)

    Thanks Stefan, but that's not really an option for me. I have no idea which artwork I updated. I spent a long time updating lot of albums. To delete them all, re import them all, re upload them all, just to get a new pic uploaded is insane.

  • Stefan Lautner Level 1 (5 points)

    Hi C10B,

     

    I agree it is very frustrating that such an easy workflow is not working. But if (almost) your whole local library has changed I recommend to do the remove and re-add to iCloud steps partly (e.g. start with all albums start with A).

     

    Yes I know it will take time to do so, I did it that way and it needs some days. But what I really think is: Apple will not fix this bug. You ask why? The answer is simple: When you bought music from the iTunes Store the cover is already optimized for iTunes. When you have a mixed mp3 library like me and you use iTunes Match, then - and only then - you will have the need to change the covers. For me "the journey of frustation" starts with the need to change the covers as I mentioned the missing cover-art at my iPhone5 in coverflow mode and at my AppleTV.

     

    Regards from Munich

    Stefan

  • thebaze Level 1 (0 points)

    Of course apple needs to fix this bug. iTunes match is a not a free service, therefore all functionalities of the local library also have to be functional in the library stored in the cloud. It is just very immodest by apple not to have fixed this problem, and not even have made a statement that they acknowledge the error and that they are working on it. The bug be better fixed soon, if not i'm not gonna stay a customer of iTunes for very long, now that microsoft has launched a good competitor with Xbox music.

  • Stefan Lautner Level 1 (5 points)

    He thebaze,

     

    maybe we have luck and get the fix. Since Walt Mossberg also recognize that something is wong with iTunes and the cover-art:

     

    Walt Mossberg:

     

    In my tests, some album covers were missing in album view. Apple says this is a rare bug, but one it has solved and will fix in a minor update soon.

     

    http://allthingsd.com/20121204/itunes-gets-an-upgrade-without-missing-a-beat/

     

    Regards from Munich

    Stefan

  • Glenn Ferguson Level 1 (95 points)

    I sure hope so!

  • thebaze Level 1 (0 points)

    Hi, it's me again,

     

    just a question to all of you that are having problems with changing the album artwork:

     

    Are you using iTunes Match on multiple devices, or just on one single device?

     

    Maybe this could be part of the problem.

     

     

    Greetings

  • Stefan Lautner Level 1 (5 points)

    Hi baze,

     

    I use iTunes Match on different devices and Computers (MacBook, iMac and iPhone). Hence it is very important for me to change the album artwork in the iCloud and not locally.

     

    Regards

    Stefan

  • thebaze Level 1 (0 points)

    Ok, because i use iTunes Match on multiple devices as well.

     

    I contacted the apple support, and they suggested to turn off iTunes Match temporarily on all devices but a single one: the one where you're gonna make the artwork changes. Then, after having done the artwork change, update iTunes Match and then, only then, reactivate iTunes Match on the othe devices as well. I can't access my second computer at the moment, so could you try if it works (or anyone else that has the same problem and is using iTunes Match on multiple devices)?