Previous 1 2 3 Next 40 Replies Latest reply: Mar 10, 2014 8:05 AM by Gjgx1969
thebaze Level 1 (0 points)



I've got this issue since i've got iTunes Match this february. Whenever i change an artwork for a song or album, these changes aren't done in the cloud. This means, when i access iTunes with the same account from another computer, these same files still have got the old artwork. I've also tried deleting the files and redownloading them again, but also these files still contain the old artwork.


And yes, i've updated iTunes to the latest version (10.6).




Windows 7
  • Limnos Level 8 (47,347 points)

    I don't use Match but if these are songs that are matched with something that is in the iTunes Store, Apple will use that copy when you request a download.  Obviously this won't have your artwork changes applied to it.  If they aren't in the Cloud but are indeed your files uploaded then you probably have to somehow refresh any copies in the Cloud. I don't know how to do that, sorry, but it's probably possible.

  • thebaze Level 1 (0 points)

    I have thought about that too. I haven't checked whether artwork changes are applied for uploaded files. But even if it works for uploaded files, it should still be somehow possible, that, even for matched files, personal artwork should be stored in the cloud, so it is also available from the other computers with the same account, wouldn't you agree?

  • Michael Allbritton Level 6 (16,785 points)

    In general, your custom metadata and artwork are retained even for matched tracks. The artwork is uploaded to Apple. However, this is not 100% accurate and sometimes the artwork will be from what is available on the store. One method to ensure you get your artwork is to turn off iTunes Match, reapply the artwork (making sure it conforms to at least 300x300 or 600x600 @ 72 DP), then reenable iTunes Match and let it does the scan, match and upload process.


    In many cases when custom artwork doesn't show up it is because it falls outside the range of those criteria above.

  • thebaze Level 1 (0 points)

    @Michael Allbritton: I've tried this out, and at first it seemed to have worked. When i deleted the files though, and redownloaded them, again they had the old artwork, and not the new one. So actually, your workaround sadly doesn't work neither.

  • Michael Allbritton Level 6 (16,785 points)

    What you'lll probably need to do is hit the "update iTunes Match" command from the Store menu after you apply your custom artwork. This is a guarantee to work, but it certainly won't hurt. For the moment iTunes Match is still a work in progress and I suggest you not expect perfection. 

  • thebaze Level 1 (0 points)

    I've tried this as well. Well, i pay for this service, so i expect the promised features to work correctly, as iTunes Match is beyond beta. But i guess you're right, it's best to wait until apple releases the next major update. I won't change anything in my library so nothing is messed up. ^^

  • RollTide1017 Level 1 (5 points)

    The only way I've been able to update artwork and get it to replicate in the cloud as well is to do the following:


    First, this all should be done from the PC that holds your original iTunes library files (it's the only way I've tried doing it).


    Select the album/tracks you want to change in iTunes and DELETE them from you library, make sure to also check the box "Also delete this item from iCloud." Obviously, on the next popup chose KEEP FILES.


    I then use a third party tagging program called Tag&Rename to add the new artwork.  Then re-add the files to your iTunes library and update update iTunes Match (will normally start automatically a couple minutes after you add the files back to iTunes).


    Yes, it is a pain in the butt and a drawn out process for just updating the artwork but, it has worked for me every time.  The key is, one way or another, you have to remove the files you want to update from the cloud, make the changes, then re-add them (unfortunately, to remove them from the cloud you also have to remove them from your library).

  • thebaze Level 1 (0 points)

    A little too much work, i will wait until apple presents a proper patch for this bug.


    But thanks for your help anyway.

  • thebaze Level 1 (0 points)

    Since some time has passed since i last wondered about this issue, i just wondered if there are any news on this issue or if the problem is still the same as two months ago?




  • Chebu Level 1 (0 points)

    Still the same here too, waiting for Apple to fix this. iTunes Match is awsome, this is the only issue I have.

  • Johannes Schmittat Level 1 (5 points)

    I can only confirm that this is an annoying bug. Apple, when will it be fixed?

  • MagusPSU Level 1 (15 points)

    I can confirm that this is still a bug that hasn't been ironed out. Considering iTunes match has been deployed for a year now, one would think this seemingly minor hiccough would have been cleared up already.

  • Stefan Lautner Level 1 (5 points)

    This bug is still present with iTunes 10.7 (21)



  • thebaze Level 1 (0 points)

    I just want to point out again, that this issue has still not been resolved. The same problem does still occur when i want to change an artwork.

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