Previous 1 2 3 Next 32 Replies Latest reply: Sep 5, 2012 5:54 AM by mrsraines
ahboo27 Level 1 (0 points)

I just updated to iOS 5.1 about 20 minutes ago.

When I got back on my phone, I went to crop a picture and when I hit the crop square, my phone shuts off and then turns back on. I've done this about 4 times now and I know this is definitely the cause. Why is it doing this? How can I fix it?

iPhone 4, iOS 5.1
  • ckuan Level 7 (29,553 points)

    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

  • ahboo27 Level 1 (0 points)

    Did that. Didn't work :/


    Thank you though.

  • ckuan Level 7 (29,553 points)

    Restore using backup iniTunes. If that is not working, restore as new.

  • ahboo27 Level 1 (0 points)

    That didn't work either

  • ckuan Level 7 (29,553 points)

    What app are you using to crop?

  • GobiXP Level 1 (0 points)

    I'm having the same problem, it doesn't happen with all pictures, just with some particular ones. I'm using the Pictures editing tool.

  • angelicasison Level 1 (0 points)

    I'm having the same problem. Help?

  • Tinkerbellemt Level 1 (0 points)

    Same issue here. When going into cropping a photo with the photo app the iPhone 4 reboots. Never had this problem before. If so many people are having this issue isn't someone at apple looking into it? I would think customers should not have to go through a reset to factory settings on their devices just to get the app to work correctly. Apple any responses to a fix?

  • Hans Barbaro Level 1 (0 points)

    had the same problem when i upgraded to 4S, it was never an issue with iPhone 4. eventually my battery started to overheat, dropped calls, battery would not last longer than 4 hours, and this was a brand new phone took me less than a week to return it, haven't got the replacement yet so don't know if the same thing will happen.

  • Tynamite Level 1 (0 points)

    Hey Hans, I'm starting to think it's the most recent update, 5.1, that came out maybe 2-3 weeks ago.  I've never had this happen and I guess this is my first time cropping an image since the update.  And I also feel like my battery is dying faster than usual.  I hope Apple is working on this and getting an update fast!

  • stephgibsone Level 1 (0 points)

    I am having the exact same problem!!! SO FUSTRATING! I thought it may have been just my phone?


    Has apple come up with a solution yet?

  • Fooella Level 1 (0 points)

    I am having the exact same problem - was relieved to read the discussion thread, as was worried it was my phone that was faulty - are apple looking into this?


    My problems also occur with only screenshot photos I am trying to crop:  phone crashes - apple logo and I have to log in all over again EVERY TIME - and only on certain screenshot photos - not all?

  • panuccio11 Level 1 (15 points)

    Ring apple or go on to apple support or take your iphone into a apple store, tell them your problem and if they think its reasonable they might repair it or most of the time replace it with a brand new one.....  thats only if your phone has to other damage to it including liquid damage or being droped!

    hope this helped

  • c.carswell Level 1 (0 points)

    Having the same problem with my 4. I upgraded to 5.1 a couple of weeks ago when the update came out, and only just about 10 minutes ago has my phone started rebooting when I try to crop a screenshot.

    Although, I've noticed that it only will reboot when I attempt to crop a screenshot, not a picture that I've taken with the camera.
    Any help/solutions to this problem would be greatly appreciated!! It's quite an annoyance.

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