Previous 1 2 3 4 Next 45 Replies Latest reply: Mar 26, 2016 11:42 AM by Jeffery Yerkey
stocis Level 1 Level 1

I can't seem to be able to sync. This problem presists through many iTunes versions (I believe it started since 10.4) but it keeps on going. If anyone knows the solution to all these please do help me out here.


My iPad 1st gen syncs just fine so does my iPod Nano, the problem is with two iPhones. iPhone 4 and iPhone 4S. They both refuse to start syncing with my PC at home resulting to only save my information with the iCloud.


The problem is that as soon as I hit sync (the iPhones are viewable in iTunes/PC so are their properties) the sync is waiting to be started only to stop by itself a few minutes later like nothing happened. Few months back it said The iPhone "..." could not be synced because the sync session failed to start.


I'm online and will be happy to answer any questions you may have. I really need to solve this issue it's driving me crazy.


Please dont post suggestions such as restore and setup as new.. They wont help me and frankly they're not suggestions.


Thank you!

  • Mehdi khalili Level 1 Level 1

    just restart your phone .

    if it didnt work , im sorry but you must restore your iphones

  • stocis Level 1 Level 1

    Do you seriously think that for all those months of failed syncs I havent restarted my phones once? Or restored? :)

    All my devices are on iOS5.01

  • mcbeenb Level 1 Level 1

    I've been trying to solve this issue with 3 of my devices. Its infuriating. After wiping my phone to defaults, everyhting is fine until I restore. It appears to be some kind of data corruption issue, but I have no idea how to fix it at this point. There isn't any useful error in the phone console that might give hints.


    The only suggestion I have for you at this point would be to wipe and start over without restoring

  • stocis Level 1 Level 1

    I prefer never to sync again than do that thanks.

  • Stephen Banks Level 2 Level 2

    I know it's not a cosolation, but I am having the same problem with my ipad1. It refuses to sync or update. In my case, I think itunes match is the culprit. It seems once you turn on itunes match on an IOS device you can no longer manually add files. If if you turn it off on your IOS device, the library gets hosed so that it won't sync properly in itunes. My only solution is to restore and never ever turn on itunes match on my ios devices.


    Very frustrating. Restoring is 3-4 hours.

  • stocis Level 1 Level 1

    That would suffice if my iPad with iTunes Match wasn't syncing either.. but it does

  • mouse02135 Level 1 Level 1

    Same here - has to be the iTunes Match. Ipad1 synced perfectly until iTunes Match started its l-o-n-g march to completion. Still going after an entire weekend. Now, the pad just times out with the "Waitiing for sync to start...".


    I had origninally turned on Match on the iPad1 then switched it off when it never listed any of the playlists. Now, the waiting....It times out everytime.


    I hate Match. Wish I had never done this. Why can't I just undo this terrible mistake of a feature? There is no way to turn this off?

  • bradmore Level 1 Level 1

    I haven't activated Match, but I had run into the same "waiting for sync to start" message that eventually timed out.


    I cured my problem by running the same iTunes64Setup.exe that I used to upgrade to The options were Repair and Uninstall. I chose Repair, then rebooted Windows as recommended. Now the sync works, to an iPad 2, to a 1st-gen iPod nano, and a 2nd-gen iPod Shuffle.

  • stocis Level 1 Level 1

    When I download iTunes it says that a later iTunes is already installed on this computer..

    Please provide more details as to where/how you got that iTunes64Setup.exe

  • stocis Level 1 Level 1

    managed to choose the repair option of iTunes from the control panel - Add Remove Programs..


    Unfortunately that did not solve the problem.

  • stocis Level 1 Level 1

    didn't help. Still waiting for sync to start.

  • NoOnEx Level 1 Level 1

    One day my iTunes also gave the same error after "waiting for sync to start".  It gives this error for all 3 iPhones in use in my house and my iPad.  Luckily this started happening after iOS 5 so syncing isn't as useful.  It is very annoying not being able to listen to audiobooks (you have to sync to get them on the phone) on my new 4S.  I have also tried restoring one phone and restarting all of them, none of these solutions worked.  I have also reinstalled itunes (but I cannot rebuild my iTunes database, i have a lot of hand keyed in data).  I hope someone finds a solution to this.

  • EastDog Level 1 Level 1

    This is a horrendous bug.  I haven't been able to sync for weeks.  Tried everything that's been suggested.  Once, after agonizingly restoring my iPhone, it synced.  Once.  Then, after that one sync, back to "waiting for sync to start."  Ugh.


    And now I just come to find out that my wife's iPhone hasn't synced in weeks either.  This is utter garbage.


    Is this related to iTunes Match?  Becuase I have it, too, and there seems to be some correlation.

Previous 1 2 3 4 Next