Q: Proper steps in resolving a Ticket?
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Mar 9, 2012 9:45 AMby MrBlobby1970,Ha, yes, I think I will have a drink tonight to celebrate (I would say an Apple martini, but then that just would just be too obvious).
As for waiting, I do assume that as it was only a single page (out of a 800 page book) that needed updating, it shouldn't be too long.
I also assume that Apple doesn't send re-submissions for requested changes to the back of the entire queue, even behind new submissions.
But of course, we all know what happens when one assumes...
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Mar 9, 2012 9:58 AMby K T,Right - we don't know how 'the queue' works for books. I don't think you go all the way to the back of the line...whomever is reviewing your book may have their own queue and be responsible to clear it accordingly.
With apps, you don't start completely over in the queue unless you self-reject and push another binary. The actual pace of course depends on many factors, but in the end it all comes down to being patient.
Good luck in the store.
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Mar 19, 2012 6:52 AMby SteveUmstead,Did anything ever come of your ticket, did your book hit the store? If so, how many days after you received the "The following ticket task(s) have been updated by the feed: Full epub" ticket status? Mine's been sitting now for 7 days in that status, and I have no idea if that means it's in process or I need to try to find and fix something else...
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Mar 19, 2012 7:03 AMby limtc,What does full ePub status means?
I am considering switching from iBA format to ePub format generated by Numbers. If the ePub generated tested and worked fine on the iPad - can I assume it should works for iTunes Producer? I don't have the experience here so any ePub related help is useful.
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Mar 22, 2012 2:25 PMby MrBlobby1970,Nope, still nothing with my ticket. Been 13 days since I updated it. I hope it is being reviewed.
I am newly worried, however, as today in the Manage My Books screen, I have a new "Not in Store" alert that says, "Book Asset Issue. There is an issue with the book asset. Contact us after you have verified and redelivered the file." I had no idea I was supposed to contact Apple after redelivering the file.
I went head and filled out the Contact us form (which even requires a screenshot of the ticket issue--weird) and have no idea what is up.
Steve, feel free to let me know how your ticket progresses.
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May 21, 2012 2:08 PMby author_al,Apple totally abuse their position. In my case they validated the ibook then pulled it a few days later after deciding that i should not have written 'This ibook digital editioncopyright XXXX' - apparently using the word ibook was forbidden - despite the fact these guys have it on the ibook platform and that I can only sell it on ibooks ... I thought I was doing the right thing instead I was screwing up and delaying publication even further. I am a professional muchh published author and I think we deserve better!
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May 21, 2012 2:21 PMby MichiHenning,Apple are well within their rights to not allow use of the term "iBook" because "iBooks" and "iBookstore" are their trademarks. It would have been extremely nice of them though to publish the fact that submissions with the word "iBook" in them will be rejected. A large number of people were tripped up by this exact same issue.
As to the wisdom of Apple's decision, you can form your own judgement. We have an application called "iBooks" that is used to read books purchased in the "iBookstore", some of which are created with an application called "iBooks Author". Yet, you are not allowed to call a book an "iBook". Go figure…
Michi.
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May 22, 2012 5:00 AMby author_al,My point is that my book was out there and selling then it got pulled - so it should have had any issues flagged up before it went on sale. As a writer who writes for a living I need to have consistency and not be governed by a big organisation that can make decisions with no dialogue. Makes me wonder why i use IBA - better to make my own epubs another way and avoid that hassle methinks.
