Q: Proper steps in resolving a Ticket?

author_al wrote:

 

My point is that my book was out there and selling then it got pulled - so it should have had any issues flagged up before it went on sale.

I find myself agreeing with that, particularly when there is no published requirement stating that "iBook" is a disallowed term.

Michi.

What do you want us to say?

It's a process - now you know, or....**** Apple for making it hard.

Either way, we can't change the facts. Live and learn....and profit

It should not come as a surprise (and yes, it's a published fact despite what some whiners preach) that we are all bound to honor trademarks, regardless of who owns them.

K T wrote:

 

What do you want us to say?

 

It's a process - now you know, or....**** Apple for making it hard.

I disagree. Rejecting a book for undocument reason is the opposite: no process. I have no problem with Apple refusing a book if it contains the term "iBook". They are entitled to do that. Refusing a book for use of the term without telling people that use of the term will cause rejection is not a process.

And pulling a currently-selling book from the store without even so much as an email notification isn't a process either.

Michi.

Blow it out your cargo pants. Apple wins. Deal with it.

I wrote my issue here partly to let people know that lack of clarity in certain processes leads to a book being pulled after publication. I did not write it so someone can make sarcastic unhelpful comments. Not sure why you bothered posting on this discussion - better to say nothing at all.

Finally, the ticket has been removed and no longer pending  ... But my book is still red buttoned and there is no sign of it in the store. I assumed that once the ticket was sorted my book would go up immediately  ... We are in a face paced Internet world. No ... I shall have to carry on waiting and let someone in some inaccessible place eventually deign to allow my book to be published again. Btw I have every issue with a book being pulled because it is described as an iBook ... It was built on the iBook platform, using apple software and has the suffix .ibook    .... Er and it can't be an iBook? Some authors I know are hurriedly changing their copyright pages ... Before they lose part of their livelihoods too.

What gets me is that numerous people have fallen into this particular trap in the past few months. Yet Apple don't seem to think that it might be helpful to mention this in a documentation update.

Michi.

I have just the same problem!!!

Matis.

How do you submit a IBA file?

This is an old thread dealing with books delivered for review and being given a ticket to make corrections.

An iBA file is your work file.  In terms of iBooks.... is not submitted anywhere.

A finished book, when exported has the .ibooks suffix. This is uploaded to the iBooks store using iTunes Producer.

What is it you actually need to know?

Hi Everyone

I have fallen into the same awful trap too.  I received 2 tickets: 1 for using "ibook" in my meta data description and 1 for using "iBook" in my Copyright statement within the book.  The first ticket was easy to remedy as I was able to go back to the meta data description and simply amend.  The second ticket required me tio go back into the book but I don't know how to re-submit it successfully.  I've e-mailed Apple and had no success.  After making the amendment in the book adding amongst a few little extras such as typos and illustrations, I clicked publish oniBook Author and I don't knwo if I'm supposed to opt for the option "New book 1st submission" or "update to a previously submitted book".  What do I do?

Please help

Dont  use publish in iBA .. it will assume its a new book and require new input and will have a diferent vendor  and ID number.

After you have made the required corrections to your book - open iTunes Producer and  select "Open package".

It will open at the last book you  uploaded, and should have all the input you made on first submission, go through each step until you come to teh book and preview page... select your repaired book and preview,  next page is cover and screen shots... check and move on to  deliver your book.

You wil have a new panel on the  first page of iTunes Producer   asking for info on your "update"

"Minor text changes and  spelling corrections" will be OK.

I have copyright information and use iBooks iPad etc  - its acceptable in that instance because its a legal disclaimer and involves Apple.  Its in everyone of my books and never had a ticket or been included in a ticket where I used "iBooks store" in the body of the  book.