how do I fix 'insufficient bandwidth' when i know that it's sufficient?

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Level 1

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how do I fix 'insufficient bandwidth' when i know that it's sufficient?

I am trying to communicate with my bf, who just moved to belgium. We both have iBook G4s, and used iSight when he was in temporary business house.

He's now moved into his own place, and started an internet service, and they said it would be sufficient to support the iSight (4Mbps download speed, 256 kb upload speed). However, we haven't been able to use iSight (let alone talk using iChat). Whenever he tries calling me, I receive notification and accept, and we receive notification that "disconnected from video chat because: there is insufficient bandwidth to maintain the connection".

When I try calling him, it says, "failed to start videochat because he didnt respond". What's going on? DOes he really need to upgrade his internet connection speed, or is something about his internet just not compatible with isight?

please help...:)! thanks so much..

ibook g4, Mac OS X (10.4.5)

Posted on Feb 25, 2006 6:32 AM

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Answer 1

Rj in WI

Level 6

8,035 points

Feb 25, 2006 7:31 AM in response to noobiewug

Could be a number of things. First, I'd suggest that you restart iChat. That sometimes resolves the insuffiencent bandwith option.

Secondly, I check all of your ports.

Here's a good websight that provides some good insight on how to troubleshoot. http://www.mvldesign.com/videoconferencetutorial.html

To test the port issue, I recommend that you connect your mac directly to the cable modem/dsl and bypass the router (if any) that is a good way to test where you problem lies. It's also recommended that you test with a known user that does not have any issues video chatting. It's also a good way to trouble shoot.

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