Why does itunes close after connecting my brand new shuffle to my MacBook??

Without my shuffle connected, itunes works normally. But, once the ipod is connected itunes closes. The same thing happens when I connect the shuffle and open itunes on a different login name. When the MacBook starts in safe mode, it wants me to restore the ipod. I've restored it to its original settings several times in safe mode but it still wants me to restore it! This is the first time I've connected this shuffle.... I did have an itouch that worked normally with my itunes before it was stolen. What should I do? Thanks!