new iMac problems

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Level 1

57 points

new iMac problems

I have had my iMac for less then 12-hours and it has been nothing but trouble! I am trying to transfer my music from my old macbook to my iMac. At first I tried, multiple times, to use the migration assistant. Did not work at all. Then I plugged my external hard drive to my iMac to import my music into my iTunes and half way through the import my iTunes crashed and now all I get is "iTunes quit unexpectedly" messages. I try to reopen but I keep getting the same message. I restarted my computer and I am still getting the same message. When I click on reopen I get a "restore windows" message and then I get the quit unexpectedly message. I cannot get anything to work!!!

iMac

Posted on Mar 10, 2012 12:18 AM

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Answer 1

Paul_31

Level 6

14,160 points

Mar 10, 2012 2:16 AM in response to cjpsych80

I'm no iTunes expert, and you may want to wait for others to chip in, but when I've done what your trying to do in the past, this worked for me.

With the two Macs on the same network, from the old Mac copy the iTunes folder within the Music folder across to the Public folder on the new Mac.

On the new Mac, in the Music folder, if there is an iTunes folder, move it to Trash. Drag the iTunes folder you copied to the Public folder to the Music folder. Launch iTunes and it should find your music. If not, relaunch iTunes holding down the 'option' key and you'll be offered a 'choose library' window. Select iTunes in the Music folder and you should be good to go.

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Answer 2

Mar 10, 2012 3:40 AM in response to cjpsych80

Hello:

You could spend a lot of time trying various troubleshooting steps. I strongly suggest you call Applecare and have them lead you through steps to get your system working properly. You have already done several things that probably have obscured whatever caused the original problem.

Barry

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