Error message 0x80092013

Running Windows 7. Have been having trouble with iTunes for about 18 months now. Started with a -1202 error when redeeming that has just gotten worse with successive updates. Worked with an Apple rep off and on for about a month last year but gave up when her suggestion was to reload Windows (all other programs work). Lost initial iTunes Store access a few months ago but used to be able to search by artist, then that went away. When I loaded the latest version (11.0.3), my -1202 error changed to the 0x80092013 error described in this thread. I have the same log file error messages listed. Tried the hot fix but that didn't work. Have tried everything under the sun I could find online. Noticed that most of this traffic stopped about a year ago with 10.5 and 10.6. Are people still having this issue?

I have tried all the suggestions on these boards, I still get the 0x80092013 error. I also cannot connect to itunes when I run the diagostics. I pretty much have run out of ideas. I have not been able to get to the itunes store for 5 months now. Anyone have any magic bullets ? I have tried most if not all of the things already suggested.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gateway DX4840

iTunes 11.1.0.126

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0038BA500C7C9A48

Current user is not an administrator.

The current local date and time is 2013-10-02 10:52:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 00a4752a79458f42fa10ade5dca79af2

iPodService 11.1.0.126 (x64) is currently running.

iTunesHelper 11.1.0.126 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {AA55A990-4430-48A6-B1FA-FF4BDC8A4468}

Description: Realtek PCIe GBE Family Controller

IP Address: 192.168.1.136

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Oct 02 10:43:49 2013

Lease Expires: Thu Oct 03 10:43:49 2013

DNS Servers: 75.75.76.76

75.75.75.75

192.168.1.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (0x80092013).

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2013-05-14 13:15:56.

If like me you have concluded that this is not a connectivity issue.

In my case it is a problem with Webkit2 and they way it handles SSL certificates.

To test if this is the case install Safari for windows 5.1.7(if not already installed) and try to access a secure site, like facebook or your banking, if you receive a certificate dialog box saying

"Safari can't verify the identity of the website"

If you hit "Continue" and the page loads but does not render correctly ........

Then try using another browser (IE/FF/Chrome) and see if you are able to access the site without prompts and the page renders correctly.

From Safari 4.04 onwards (as well as iTunes) it uses the windows root certificate store, to test uninstall Safari 5.1.7 and go back as far as Safar 3.2.3 (oldapps.com) and then try to access a secure site, if it renders correctly (back then Safari handled it's own certificates) you have the same problem as me

If you also look in the logs for itunes when you're accessing (attempting) the store if you find a reference to webkit2 and certificates that should further help clarify the problem. btw - don't bother with windows root certificate updates if your other browsers work ok

This is very old issue, not sure if someone is still looking for a solution. My two cents.

I am in corporate network and behind proxy (require authentication). itunes store and iClould for Window all failed with 'CertVerifyCertificateChainPolicy failed with error 0x80092013' as seen in log file

Using Microsoft Message Analyzer, I found 407 (Proxy Authorization Required) error when itunes try to get the CRL from website. It is obviously a bug as itunes did ask for proxy password at the beginning.

To overcome this problem, download the CRLs and install them manually. Below is the list of CRL involved for itunes at 25 Nov 2014 (don't know if more will come).

http://sr.symcb.com/sr.crl

http://crl.entrust.net/server1.crl

http://crl.entrust.net/2048ca.crl

http://crl.entrust.net/level1c.crl

http://crl.verisign.com/pca3.crl

http://sb.symcb.com/sb.crl

Just put the URL in any browser. The .crl will be downloaded. On Window, right click on the .crl, click 'Install CRL' and follow the instruction on screen by accepting all defaults. After installing all these, itunes store can be accessed.

However, as the CRL has an expiration date, quite likely the CRL need to be updated (manually?) regularly.

its been more than two weeks that Apple Techs are telling me that they are working on this issue !!! up to today no news whatsoever from them. i am stock and i cannot update or download anything...

i have tried every possible tricks from both apple support and blogs related to this issue

Check your PC date. I had the same problem and I solved it with just changing the date to actual one.

Hi Rcduck, the logs files are in "%APPDATA%\Apple Computer\Logs" folder.

Just paste it (without quotation marks) in the address bar of your explorer and then you go.

Thanks Celso! The hotfix solved my issue.

Just downloaded and installed, and now updating...

Thanks so much, I´d tried everything and nothing worked till I see your comment and as easy as that just check your date in your pc

Yes. I am still having the same problems. Nothing seems to work for me.

Thanks! That fixed it for me on the latest version.

thanks buddy.. the system date was the culprit causing the error. once i set the date correctly itunes store got working fine.. thanks a lot

I am going to try this let you know if it worked