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Mac Mail Rules massive problem

I set a rule to send an autoresponder to people who emails me when I went on holiday and accidently clicked 'Apply' so it to apply to all previous emails. All my business contacts got up-to and some above 40 'out of office' emails from me.


On first knowledge of this I deleted the rule but this is still being applied.


I have restarted my mac, quit mail over and over and also checked this forum for other peoples struggles but I just can't seem to make the rule stop.


I have made another rule that states 'stop evaluating rules' but I am nervous to click apply in case it does something else crazy.


I realise this was my initial error but I figured just deleting it would stop it.


I need help urgently...can you help???

Posted on Mar 10, 2012 2:42 AM

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Question marked as Top-ranking reply

Posted on Nov 17, 2016 11:12 AM

Thanks skelly714, in my time of need your words were there for me. As emails were flying out left, right and centre and I was having a mild panic attack... Your advice has just saved me a lot more embarrassment than could have been!


For anyone else encountering this problem let me just repeat the advice to stop the rule in its tracks: "disable the mail account which is causing the problem (in preferences) I personally just un-ticked the mail icon, shut down and re-start the computer."


Thanks again 🙂

45 replies

May 6, 2012 11:00 PM in response to thomas_r.

I have made this mistake too, I was not concentrating and hit "Apply" in the dialogue box that was asking if I'd like to apply this rule to selected mail boxes and their content. As a result my clients started receiving my out-of-office email for EVERY message in my inbox. This is rather embarrassing and although I removed the rule as soon as I realised what I'd done, a hefty amount of replies were sent. Now, as these do not appear in my "sent" box then how do I check who has received the message?

Jan 24, 2013 6:06 PM in response to lauramurray

This just happened to me as well! I hit "apply" and it started sending a million emails out. I know, because I got 177 "MAILER DAEMON" emails from do-not-reply accounts. Holy cow. That means that anyone that's emailed me in my inbox got not only ONE 'out of office' email, but one for every single email they've written me that's still in my inbox. This is horrible.


The main problem is that when I click "Don't Apply," the auto reply doesn't work at all! So what am I supposed to do? Either it applies it to my entire current inbox, or not at all.

Mar 26, 2013 12:12 PM in response to Imlil

Same thing happened to me. It's very embarrassing as it's my work account. Not what I want to be dealing with on vacation. Deleted rule just a couple of hours later and am still getting emails two days later bounced back to me and from people who PO'd.I've also gone to my icloud account and deleted syncing mail messages although it wasn't this account that I applied the rule to.


I'm used to Apple hardware and software working incredibly well/intuitively for years and am absolutely stunned that this has happened. Really don't get why something as common as an out of office reply could be so hard to do.

Sep 6, 2013 10:32 AM in response to lauramurray

UGGHH This just happened to me! SO annoying, I'm so frustrated that Mail would even allow me to do this without some kind of warning. I've deleted the rule and done everything I could to make it stop, but now I want to somehow apologize to all of my clients that just got a bazilion emails from me.


Does anyone know if there is any way to send out an email to everyone that has contacted me?


Thanks,

Chris


p.s. Laura if you happen to be the Laura Murray that is an awesome film photographer this is a super small world haha 😉

Sep 6, 2013 1:58 PM in response to lauramurray

Fairly old discussion. But I was reminded of the first time I was asked, as in-house IT, to set up vacation mail for employees. I found instructions on using Apple Rules to do this. I implemented; and I GOT THE EXACT SAME RESULTS! Mail started sending out auto-replies to ALL mail in my inbox; and NOT just applying to new mail. What a nightmare. That was a long time ago; and so very disconcerting to see that others are still having this issue!


As great as Mac is, there are several major issues:


Spotlight Search does NOT always find files/folders that are definitely there


Mac Mail has SEVERAL issues, including wacky Rules issues - having totally new Rules nightmare, which is how I found this discussion.


Mac Mail also has major issues witth staying connected to server and with passwords, since Lion/Mt Lion.


Very disappointing, since I have been a Mac user, since OS 6.0 (before color!).


CL

Nov 26, 2013 5:19 PM in response to lauramurray

This has happened to two colleagues in my office, most recently this afternoon, to my assistant. As soon as she realized what was happening, she deleted the rule, but the e-mails didn't stop until she disabled her mail program (in preferences), shut down and re-started her computer.


What a pain. I hope this is helpful to someone in the future. Happy Thanksgiving! May your inboxes remain free of such problems.

Mar 25, 2014 4:19 PM in response to lauramurray

Just happened to me as well. Called Apple Care, and basically they said the damage is done. Closing Mail, restarting the computer, etc ... won't help. As soon as you hit "Apply", it immediately sends out those Auto-Responder" mails to everything in the mailbox that's highlighted.


I complained vigourously to Apple. How can they not set up one extra layer of warning after you hit Apply?


Massive Apple Fail. Very dissapointed.


The honeymoon with the brand is over!


Mar 26, 2014 2:54 PM in response to thomas_r.

Setting up an auto-respond is something that is not routinely done on an everyday basis. I think we can agree on that.


In fact, take a look at your own post from Sept. 6th, 2013. You placed an image of the warning. That warning states: "Do you want to apply your rules to messages in selected mailboxes?" My answer? Yes, I want it to apply. (That's why I am setting up the auto-respond - for it to apply to messages in that mailbox). Completely logical in my opinion, given the warning message.


As such, a little extra layer of precaution is entirely logical. You will never be able to convince me that it's not. A simple little message "Are you sure you want to send out …" is all that is needed.


There is no "right or wrong" answer here. You most likely (I don't want to assume), are looking at this as an engineer. (Or at least with that mindset). I look at it as a marketer (and more importantly, as a consumer). And this, as in all marketing, is a matter of perception. I have no doubt that if you escalate this up to Joney Ivey, or Tim Cook, they'll agree with me.


Perhaps it's not a "massive" fail. But given Apple's identity, a fail, nontheless. I like Apple's products. I think they do a solid job. But I didn't drink the Kool-Aid!

Mac Mail Rules massive problem

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