Previous 1 2 3 4 5 6 Next 118 Replies Latest reply: Nov 28, 2015 10:17 PM by Brad Eastman Go to original post Branched to a new discussion.
  • mobilemobster Level 1 (0 points)

    I hear you Eddie.   


    There's a difference between damage due to abuse, and damage due to simple accidents.  I was referring to very small spots of moisture residue on parts that are otherwise really still in good shape and functioning. 


    So, what I'm really talking about here getting what we pay for.  For the price of Apple products, I expect quite a bit of flexibility.


    If Apple charged regular PC rates, I wouldn't have a problem.


    It's not a question of being prepared for accidents or not in my view.

  • iMaxime Johnny Level 1 (0 points)

    MacBook is THE BEST machine out there, very powerfull but the unibody get's to cold when you leave it in the living room. But get's warm when you boot it the next morning... So make sure that when you boot your machine it's room temperature otherwise you get condens... That's something Apple should work on! More then 99% of the people don't know this. A guy at work said it to me and i thought *** that's comon sense... Goodluck!

  • I expected more Level 1 (0 points)

    I hoped for better quality from an Apple product. I have a relatively new Mac Book Pro with a faulty tracking pad due to liquid damage.  Really?  $755 to repair even with an Apple service Plan.  What a waste of money!  (Nothing was spilt on this machine).

    I recently bought two iPhone 5's that I am seriously considering returning.  I really want to support Apple, but I find it difficult to support a company that will not support its customers, appropriately.  The lack of support will drive potential consumers elsewhere.

    I am extremely unhappy with the product and service.

  • dreday8612 Level 1 (0 points)

    Just had the same issue as everyone. My macbook failed to start it would just stay stuck on the logo screen. I bring it in and get a call the next day that theres water damage underneath the trackpad. I know I haven't spilt nothing on it so I was like thats wrong and they told me that some stupid indicator had been set off and cause of that they needed to send it to some service center and it would cost me 750. I asked them if the so called "water/liquid damage"was responsible for the hard drive failure to which they told me that they wasn't sure but once the indicator is set its there policy to send it in and charage 750 to renew apple care or I could just take it to a third party vendor but that my extended warranty which I payed for would be gone until i payed 750. after demanding pictures of the so called water damage they could only provide a picture of a sole indicator underneath the trackpad having changed color indicating that at some point it came into contact with liqiud. I asked them well if the drive failed due to water damage then there should be more evidence of its impact that a sole measly indicator changing bloody color. FInally the tech basically admitted that no he did not think it did but that its apple's policy that once the indicator changes regardless of whether or not the liquid or water damaged the computer, but once it changes you're basically screwed and loss your warranty and have to pay 750 even if the problem is a faulty cable or in my instance a failed hard drive and that there was nothing they could do cause it was just policy! Really apple this is the most ridiculous thing ever cause if they could prove to me that water damage is was caused my mbp to fail i would dish the money but they cant and its a hard drive issue so to replace the hard drive now i have to pay 750!! thats blackmail or extorition or both I didn't pay so much money for this just to be told that an inidcator is going to cost me 750. I payed for apple care for them to fix my computer and if they cant prove that it was liquid damage that damaged my macbook then why do  I lose muy warranty and have to dish out 750 that makes absolutely no sense. But it seems more and more now that apple is no longer making any sense at all.  I hope someone at apple grows some common sense and fixs this ******** policy.

  • takara59 Level 1 (0 points)

    My daughter has a 2011 Mac Book Pro, after spending a weekend in Rochster NY with extreme humidity and no AC, her Mac died.  Would no longer boot up or turn on.  Af first we thought it was the charger.  Brought it to the genius bar and like others was told it was water damage.  I know everyone's first remark, tends to be she or a friend probably spilled something and didn't say.   Well my daughter tells me about alot of worse things than this so I think she would fess up.   My guess it was the humidity and condensation.  The Mac must be pretty porely constructed.   Apple wants 750 to fix it.  Says the water damage is not part of the warranty.   No more apple products for me.   Her next laptop will be a PC that will cost substantially less than the Mac.  Our next phones won't be Iphones either.   Neigher of us have the time to beg Apple to fix this for a lower price tag.   I would rather spend 500 on a new laptop pc then give apple another penny.

  • silvergc Level 3 (845 points)

    "Relative humidity: 0% to 90% noncondensing"


    This is probably the key environmental specification that everybody should be aware of.  All Macs have the same spec, and have for years.  The fans can pull the humid air into the body.  This humidity can, over time, cause a water indicator to fully turn red (the same indicators are used in cell phones, but they dont have a fan pulling the humid air into the case).


    These water detectors have been in use for years, and have been accepted by the entire electronics industry as a legitimate indication of possible water damage.  It doesn't take spilling water on the device to get the indicator to change color if the humidity is very high.


    If you ever take a cell phone in for repair, the tech at the phone store will first pull off the back cover, remove the battery, and check the water indicator before doing anything else.  If the indicator is red, your warranty is void at that point, no discussion.  The same is true for other types of electronics.


    The only way to prevent this is to have a relatively sealed unit (iPad, iPhone, ...).  The problem with sealed units is cooling under heavy use.  The notebook computer makers haven't solved this problem yet.

  • fschwiet Level 1 (0 points)

      I had a similar situation where Apple refused to repair under warranty because of tripped water indicators.  I took it to a second shop for a second opinion, they had the same responses.  In my case the laptop was used in the same way as the last three laptops I've owned over 5 years without incident, so I was unhappy with this outcome.


      Fortunately, I ran into this problem in the first week, and was within the 14 day return period.  The AppleCare representative on the phone said it would not be accepted for refund.  I believe if I took it in to a store they would have refused the refund as well.  What I did was mail it in for refund, using the shipping label I was able to print online through their site.  I mailed it back on day 13 and I was refunded the full purchase price.


      So, if you're running into this problem, see if you can print a return label and send it back.


      My personal concern is that this water indicators cause Apple to longer be motivated to fix these kinds of problems.  They can build the laptop to be more robust, but they will only be motivated to fix the design if they bear the cost of these failures.

  • Arnold888 Level 1 (0 points)

    I live in Japan and we're in high humidity right now, but they sell Macs in Japan... My screen died, though the machine still 'worked' because I scrubbed the HDD in TDM. My machine is within the 3-year Apple Care warranty. I just got an email from Apple blaming liquid damage even though I know no liquid has ever been spilt on it. This just mirrors what everyone has said above, so I'm not adding anything (angry as I am about what is basically horse****), but as I noticed one other person above me mentioned, they sent pictures of the so-called water damage...but the images are broken! How can Apple send broken images to Apple users?!


    Livid in Japan

  • jlweers Level 1 (0 points)

    I have a similar issue but mine isn't even a warranty problem.  I have a Macbook Pro and my son spilled a juicebox choc milk so for those of you who know these boxes, only a small amount seeped out onto the lower area near the track pad.  We immediately tipped the machine over and cleaned it out as best we could.  It worked fine for quite some time and then the trackpad began to stick and not respond quickly all the time (obviously the sticky substance factor).  We began using an external mouse when at home simply for ease.  We brought it in about 3 months ago and the technician was able to play around with it and get it to work intermittently for us.  We elected not to repair.   We now just got sick of dealing with it and decided to have the trackpad replaced.  We were quoted $92.  I got a phone call today telling me that due to "extensive liquid damage" they would need to send it out for repair and charge me a flat rate of $755 to "repair everything".  I explained that this occurred about 9 months ago and everything has worked fine since with the only exception being the trackpad. I then asked why I would incur $755 of cost for a competely functioning computer that only needs a new trackpad or external mouse to operate.  I was then told that because it is a 2009, I may want to just consider replacing it ($1299).  I verified that they are refusing to replace the trackpad for me and the reason is because they warranty their repairs and they cannot warranty this due to the other damage found.  I asked if they could repair and NOT warranty the repair, they said no.  So my options are 1.  Use an external mouse.  2.  pay Apple $755 to repair "liquid damage" that hasn't caused any problems with my computer other than to a $92 part (including labor) or buy a new computer for $1299.  Really?

  • PlotinusVeritas Level 6 (14,720 points)

    There's a difference between damage due to abuse, and damage due to simple accidents.


    Such things dont matter, accidental spill or abuse, ...neither is warranty covered. No company is concerned between abuse and accidents, only that its not a factory fault. Accidents happen, sometimes abuse is unintentiional.  

    This is why anyone with a portable laptop is strongly recommended to buy accident insurance for thefts / lost/ accidents.



    Here in south Florida (like rainy Ireland) its raining nonstop for 7 months out of the year,...keeping a laptop in a hardcase with a bag of commercial desiccant is just a foregone "good idea" on any complex electronics.



    To blame Apple for humidity and condensation destruction is misplaced frustration obviously.

    Some things electronics users should JUST KNOW, same as "dont spill water on it" is also the seemingly lesser known fact "if its incredibly humid all the time and/or in a rainy environment, get a hard case and keep some desiccant in the case"



    Surely some dont want to hear it, but "abuse" takes on many forms, .......letting a laptop sweat from condensation / excess humidity IS a type of abuse.



    Buy a few of these for your laptop case/ bag

    Hydrosorbent OSG-40 Silica Gel Dehumidifier Desiccant 37Z8K3E/ref=sr_1_5?ie=UTF8&qid=1377025882&sr=8-5&keywords=desiccant+bag




    MacBook Pro and MacBook Air has 8 of these water sensors........Should it be mentioned, these sensors are among the first things that are checked by Apple technicians when fixing a device under warranty




  • Arnold888 Level 1 (0 points)

    These liquid sensors are not hotwired into the machines for continual monitoring. They only come into play when an Apple tech opens your machine for repair under warranty. Therefore the only purpose of these sensors is to alert the technician to charge full cost. Take that as you will...

  • PlotinusVeritas Level 6 (14,720 points)

       These liquid sensors are not hotwired into the machines for continual monitoring. Therefore the only purpose of these sensors is to alert the technician to charge full cost.



    If the sensors (Liquid submersion indicators actually) were wired, then the sensor data could be erased. Anyone who keeps their mac dry has no worry of even thinking about monitoring the indicators.


    Its a specious conclusion to presume the sensors are there to "stick the consumer" with an unnecessary repair. Nobody can draw that conclusion from logic or evidences.


    Hard drives have tamper proof sticks on them, in case someone decides to crack one open and put it back together, there's no need to "monitor" the stickers, ....they're there to prove to any repairman that "something been messing with this X part", in this instance, the HD.   Same goes for the indicators.


    The LSI (liquid indicators) dont change on their own. 


    Occurrence indicators are in every device you use, some passive, some active.


    If you actually needed an active indicator for water in your Mac, then theres something wrong indeed.


  • Arnold888 Level 1 (0 points)

    I understand what you're saying, but the number of posts from people who know they have never spilt anything yet still get told there is liquid damage leads me to believe this is not black and white. (They can't all be lying/unaware. Why would they in the Apple forums? It's not going to hoodwink Apple.) Breaking or not breaking into a HDD *is* black and white. In short, these indicators are unfairly biased in Apple's favour.

  • PlotinusVeritas Level 6 (14,720 points)

    I understand what you're saying, but the number of posts from people who know they have never spilt anything



    I never claimed that water/spills was the only means of changing the LSI (liquid sensor indicators)


    There are 3 other ways


    1. extreme humidity (macbook in the rain inside a backpack, typical college occurance). .... leading to water getting into the macbook


    2. extreme temp. changes over and over leading to repeated condensation.... leading to water getting into the macbook


    3.  spill at the back of the laptop where liquid creeps into the vent and the fan catches the liquid and it literally throws it like a slingshot ALL THRU THE LAPTOP (Ive seen several instances of this)..... leading to water getting into the macbook



    So, thats 3 ways you can get liquid into a macbook WITHOUT SPILLING liquid into it / onto it.


    Abuse is abuse, either accidental or intentional.   Obviously intentional abuse from liquid is basically not existant.   Knowledge is power, pack a hardcase if youre roughing it in the rain. Major heat/cold fluctuations will cause condensation and therefore water to form. 

  • Arnold888 Level 1 (0 points)

    With all due respect, 1 and 2 are natural phenemena occouring in places Apple sells their machines. I shouldn't have to worry about dew points and humidity. If I do then the machines are not fit for the purpose for which they are intended and therefore I shouldn't have to fork out not much less than the cost of a new Airbook to get it fixed.

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