I can't download powerpoint files from emails on my ipad

Question

Level 1

8 points

I can't download powerpoint files from emails on my ipad

I can see the powerpoint file in the email, but it won't download. Same for ppt and ppx files. I've downloaded keynote, but no change. It's a new thing as I have downloaded ppt files in the past. Size doesn't appear to be an issue as I can't open a 'single slide' attachment either. When you tap on the file, it thinks about it for a while and then nothing happens. Can anyone help? I tried the Apple store, but they can't. Am at a loss.

iPad, iOS 5.0.1

Posted on Mar 10, 2012 3:59 AM

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Answer 1

ROK1 Author

Level 1

8 points

Mar 12, 2012 7:07 AM in response to mezorba

And meant to add - in the past it just downloaded and opened when selected. I didn't have any specific software downloaded to access it. I have now downloaded Keynote in an effort to access powerpoint, but my iPad is still not even downloading them, let alone opening them.

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Answer 2

Mar 12, 2012 8:02 AM in response to ROK1

How are you trying to access the powerpoint? I know you said this worked in the past but just trying to get some additional info here.

Are you using the native email app on the iPad or logging in to a web-based email program? If using the native app, can you login to a web-based email and try opening the powerpoint in that manner to see if it works?

If so, it's an issue with the email program and would help narrow down the issue.

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Answer 3

Ralph9430

Level 7

22,270 points

Mar 12, 2012 8:09 AM in response to ROK1

First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.

Tis is the first thing I always do when I encounter any type of problem on my iPad. It seems to fix most of these quirky things.

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