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User profile for user: Evelgar
Evelgar Author
User level: Level 1
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Grey screen annoying me, any help please?

Ok so i have a 20" Intel Imac from 2007. It has been working perfectly and without flaws for all these years. But since like a month ago it has been booting to a grey screen and thats it, it just sits there for like 45 mins and then shows a folder with a question mark in the middle. I have tried almost every "booting trick" i have read about, except for the disc booting because i don't know how it will affect all my saved files i need for work. PLEASE HELP!! I NEED MY PATIENTS HISTORY FILES,,,,,,,,

iMac, iOS 5.0.1

Posted on Mar 10, 2012 6:06 AM

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User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Posted on Mar 10, 2012 6:44 AM

Safe booting will not affect your files.


Mac OS X: What is Safe Boot, Safe Mode?

http://support.apple.com/kb/HT1455


http://support.apple.com/kb/HT1564?viewlocale=en_US

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User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Mar 10, 2012 7:07 AM in response to Evelgar

No it won't. Have you moved any part of the system, or any applications, to a different location where the start-up sequence can't find them?


Two other possible solutions:


Run the latest 10.6.8 combo updater again.


Or perform an archive and install:


How to Archive & Install:


http://support.apple.com/kb/HT1710


and this also:


http://support.apple.com/kb/HT2196?viewlocale=en_US


This document explains how to correctly reinstall a prior version of Mac OS X in the event that other troubleshooting does not resolve an issue:

http://docs.info.apple.com/article.html?artnum=25404

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Grey screen annoying me, any help please?

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