Mac mail will not compose a new email message.

I have a 3 month old macbook pro. Up until 4 days ago all was running well. Now I cannot get mac mail to produce/compose a new email message.

I push the "compose new message" button and nothing happens. I cannot reply to an email that has come in either. When I later reopen the mail program I see all the messages in my draft folder. The amount of incomplete messages correspond to the number of times I hit the "compose new message" button. Please give some advice as how to solve this issue. Thank you.

MacBook Pro, Mac OS X (10.7.3)

Posted on Mar 10, 2012 4:40 PM

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11 replies

Mar 14, 2012 12:01 AM in response to jonfromny

Insomnia strikes. First, if you have an external drive (and you should) back up all of your files to that drive using Carbon Copy Cloner or SuperDuper, just in case. Then I would reinstall Lion over the top of your existing system. By that I mean that I wouldn't do an erase and install at this point. Lion has a Recovery HD partition. You can access it according to the directions here:

http://support.apple.com/kb/HT4718?viewlocale=en_US&locale=en_US

Note that you could also get to it by rebooting your MacBook Pro and holding down the option key at restart. You'll see Recovery HD as one of the options. Follow the steps to reinstall Lion and see if that helps.

Mar 11, 2012 6:45 PM in response to Don T

I'm new to a mac, have always had a pc until very recently. I do see the preferences under the mail tab but not sure how exactly to delete anything in there as there are 9 different tabs when I click "preferences". There is a viewing window with 9 different options under that. There's general, accounts, RSS, junk mail, fonts and colors, viewing, composing, signatures and rules. Really not sure what to do in there. ??

Mar 12, 2012 5:02 AM in response to jonfromny

That can be a bit confusing to a newbie. A brief explanation first:

Every application has a preference file. When you're in Mail or Text Edit or any application and set preferences, that creates a file that exists elsewhere to tell the Mac what your preferences are for that application. They are kept in a folder called preferences.

The path to get there is ~/Library/Preferences. When you see the ~ that means your home directory. For example, if your user name on your computer is jonfromny and the name of your hard drive is Macintosh HD, the path would be Macintosh HD/Users/jonfromny/Library/Preferences. Since you're using Lion, the Library folder is hidden so users who don't know what they're doing won't cause damage. Don't worry about that. Just follow these directions.

Be sure you're in the Finder by clicking on the desktop. Under the "Go" menu at the top, click on it. You won't see Library. Hold down the option key and Library appears. Choose it. That will open a window with your user library open. Scroll down to Preferences and double click to open it. In the search box, type "mail" without the quotes. You may see several, especially if you are using plug-ins. Some will be simple. The main pref file for mail is com.apple.mail.plist. There is also a file com.apple.mail.plist.lockfile. Delete any preferences that are obviously for Mail by selecting them and using the Command and Delete keys together.

It sounds as though you may have a corrupted preference file, which does happen from time to time. See if that works and get back to us.

By the way, when you're on the forums, if you see a path starting with ~/Library that means the library folder inside your user folder. If you see /Library, that means the Library folder inside your hard drive at the top level. When you open the, say, Macintosh HD, you'll see a "Library" folder. That is NOT your user folder, but also holds some folders of the same name, such as preferences. I know - it's confusing. The only one you need to worry about now is the one I gave you above.

Mar 13, 2012 5:59 PM in response to Don T

Thanks for taking the time to explain this possible remedy Don. I did not have success though. I found the preferences file like you explained and found two files which I deleted. One was the plist.lockfile and the other was the main preference file (com.apple.mail.plist). Went back into mail and tried composing a new message but no luck. Thank you again for taking the time. Wondering what my next step would be to try to get all aspects of this new computer back.

Mar 17, 2012 10:37 PM in response to jonfromny

By all means, do so. Reinstalling Lion from the Recovery HD is no big deal. It does so right over the top of your existing system. There is a program called Pacifist that can extract a particular installer from the dmg file.

One note - if you don't have a backup plan, you are eventually headed for more trouble than you ever want to go through. Been there. Done that.

Mar 19, 2012 6:00 PM in response to Don T

I do have an external hard drive that already has backup information for my other windows pc. I just downloaded carbon copy cloner and will attach the external to it and see if I can backup some important files. Will all my apps be ok? Just wondering what I backup exactly within this computer. Thanks. I may be on my way. Do I reinstall the lion right from the apple site?

Mar 19, 2012 6:26 PM in response to jonfromny

Unless it is partitioned, which it sound like it isn't the answer is an emphatic "NO." You need to have a backup strategy for your mac. Even with the rise in cost due to flooding, external drives are still affordable and you absolutely, positively need to have one dedicated to your mac. Consider one at least twice the capacity of the files you have currently on your MacBook Pro. To see that, click once on the hard drive icon and press Command I (that's an I as in eye). Or select it and go to the File menu and choose "Get Info." Here's a link to an article on backup strategies. You could do a search and find many more. Personally, I use the paid version of SuperDuper and have two copies of my boot drive at any one time. There have been times I needed the second one.

http://www.macworld.com/article/1042747/takecontrolexcerpt1.html

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Mac mail will not compose a new email message.

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