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User profile for user: Frikitiki
Frikitiki Author
User level: Level 1
4 points

Install cache error

I'm trying to install itunes 10.6 on windows 7 home premium. it downloads the software and starts to install. I receive an error: "an error occurred while attempting to create the directory c:/program data/apple/installer cache" I click retry several times and no luck so I have to click cancel and it rollsback the installation. I have downloaded a new copy of the installer from another computer and receive the same error. I dropped the UAC on the system to none. That did not work, it give me the same error. I have tried renaming the Installer Cache to a temp name and when installing again, I the error says it doesn't have the permissions to create the directory. I have gone into the control panel and attempted to repair bonjour, itunes, apple mobile device support, apple software update and quicktime and all of them have reported "The system cannot find the file specified." I have tried running the install package with the right click Run as Administrator and the install cache error still occurs. I have check the security on the file and it has my user name and full control on the parent and all items below.


When I plug in my iphone or ipod, it asks about updating to 5.1, I click download only. I then receive an error window "There was a problem downloading the software for the iphone or ipod. The network connection could not be established"


I don't know if the two problems are related. I'm at a stand still have have no other ideas of what to try next. What suggestions might you have to solve this problem?


Thanks for the help!


Joel

Windows 7

Posted on Mar 10, 2012 9:28 PM

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6 replies
User profile for user: b noir
b noir
User level: Level 9
72,324 points

Mar 10, 2012 10:23 PM in response to Frikitiki

I dropped the UAC on the system to none. That did not work, it give me the same error. I have tried renaming the Installer Cache to a temp name and when installing again, I the error says it doesn't have the permissions to create the directory.


Plausibly, it might be that the \Apple\ directory is damaged (causing trouble when trying to do things inside it, like create the \installer cache\ directory).


If you rename the Apple directory AppleOLD and try another install, do you have better luck?

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User profile for user: Frikitiki
Frikitiki Author
User level: Level 1
4 points

Mar 12, 2012 1:40 AM in response to b noir

I did that and I managed to get further in the process, but now I receive an error getting "file security c:\program data\apple computer \getlasterror:5" while it is removing files. During the install process it asked twice for permission to continue the install via the UAC. I tried to rename the apple computer folder to _old and I received another error with another really funky folder name that looked like a SID. I renamed that and reran. This time it went through and installed everything.


As far as the downloads for the IOS 5.1 update, I did download and update rather than download only and both devices have gone through successful updates.


Thanks for the help!

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User profile for user: b noir
b noir
User level: Level 9
72,324 points

Mar 12, 2012 9:58 AM in response to Frikitiki

I tried to rename the apple computer folder to _old and I received another error with another really funky folder name that looked like a SID. I renamed that and reran.


Crikey. Probably that number (in the folder name) was the SQUID ("squished GUID") for the iTunes installation (or possibly one of the other associated components being installed). In addition to the error 5, that brings us to a total of three of the more exotic things that could possibly happen in this sort of file-access-problem context.


🙂 So, excellent work on your part getting past all that. Many thanks for reporting back with your resolution, too.

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Install cache error

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