Currently Being ModeratedMar 14, 2012 4:10 AM (in response to porkus73)
Have you had any success with this? I spent the last 36 hours day and night trying to solve this. I have since formatted my hard disk and reinstalled windows, but I still get the same error. It only happened after updrading to iTunes 10.6 and I cant find a workaround. I have seen some comments that it could be a DNS issue, but I have tried various different DNS servers including Googles public DNS servers (126.96.36.199 / 188.8.131.52) but still no success.
Currently Being ModeratedMar 14, 2012 6:21 AM (in response to soapy_davison)
I still have the problem and have been in contact with Apple suport. I am going to downgrade itunes to the previous version which is what another poster has done and says fixes the problem. I will post back regarding success or failure.
Currently Being ModeratedMar 14, 2012 6:44 AM (in response to porkus73)
Ah I'm glad its not just me, everytime I try to update my itunes it causes it to crash. Im just going to have to ignore it until its sorted. Let us know what Itunes support said.
Currently Being ModeratedMar 14, 2012 10:55 AM (in response to porkus73)
I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple.
Currently Being ModeratedMar 14, 2012 1:00 PM (in response to porkus73)
I'm having this same issue. Looks like they would make fixing this a priority since we are not able to purchase anything as long as this error persists.
Currently Being ModeratedMar 14, 2012 1:27 PM (in response to porkus73)
Same problems here. Desperate for help
Currently Being ModeratedMar 14, 2012 4:43 PM (in response to soapy_davison)
Thanks soapy for your detailed response. I agree with your assessment. I am not wasting anymore time trying to resolve this issue on my own. The Apple software engineers will ultimately need to fix this issue. Below are links to my other postings regarding this issue. I encourage everyone to report this issue to Apple so they can address this issue. Fyi... I am extremely disappointed with Apple support. Spent hours on the phone with multiple senior technicians, sent them diagnostic info, let them remote into my Windows 7 system etc. I was told this issue would be discussed with the software engineers and I would receive a response within 24 hours. I have yet to receive a phone call or e-mail reply from Apple. I am totally ignored. There is good and bad with Apple. The Apple hardware products are top notch (If they had Adobe Flash they would dominate the market), the customer support is beyond unacceptable. The sad part is that it is evident that Apple does not care.
Thank all of you very much for taking the time to post your upgrade issues with the 10.6 version of iTunes
Currently Being ModeratedMar 14, 2012 5:20 PM (in response to Rcduck)
I agree a very detailed response from Soapy (much better than what I received from Apple). I also agree with your assessment and also will not be spending any more of my own time trying to resolve this issue (I was going to downgrade to the previous version but I am not going to do that now).
Support's response has been poor. I have not spent as much time on the phone with them as Soapy but all I have basically been told to do is look at a couple of documents which contained things I had already tried such as ensuring the date and time were correct and use ssl / tsl etc. None of my questions were answered.
I have used itunes pretty much without a problem for years but I am very disappointed with the current version.
Currently Being ModeratedMar 14, 2012 5:27 PM (in response to porkus73)
I am going to roll back. They may not saying going to the previous version before 10.6 isn't the way forward, but they certainly aren't giving out any solutions. If they have to turn it over to the hands of their engineers, then this is a bigger problem then they are letting on. And since you've been informed by Apple Support that it isn't a real big concern to them, it may be awhile before they even decide to get to it. Will post to FB to warn people about the issues with upgrading to 10.6 because as of right now, i cannot access any rental items or other items I have purchases in the cloud either.
Currently Being ModeratedMar 16, 2012 2:53 AM (in response to porkus73)
I'm having this issue too - hope Apple get their act together soon
Currently Being ModeratedMar 16, 2012 12:34 PM (in response to aimber)
I have had a response from Apple acknowledging the issue.
The important part of the email reads 'I would like to inform you that Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.'
Hopefully this will be sorted as soon as possible.
Currently Being ModeratedMar 18, 2012 2:34 PM (in response to porkus73)
I'm having the same problem, and this thread has over 1300 views, so my guess is we are not alone.
Currently Being ModeratedMar 18, 2012 4:40 PM (in response to porkus73)
Porkus73... please let us know if you receive a response. I was told by three senior technicicans that I should expect to receive a response within 24 hours. That was a week ago. No response. Dont waste your money on an Apple care contract... You will get more support from the discussion boards than you will from Apple. Apple tech support folks are clueless!
Currently Being ModeratedMar 18, 2012 5:01 PM (in response to porkus73)
Having same problem . Tried updating to 10.6 and my ipad was plugged into computer while it did this and I had to restore my ipad on another computer. Now I cant download everything back onto my ipod because I get the same error you all are getting. I stayed on the phone for 2hrs and got no where. The advisor thinks its in my network and not an apple problem. Itunes says that I am not logged on as administrator, but I am. He walked me through several steps and none fixed the problem.. Doesn't sound like a problem with my computer if others are having the same issue. I'm just very upset because I had lots of money wrapped up in music and apps and I cant get them back on my ipad. I hope they resolve this quickly. So frustrating. I don't think they are being honest about what's going on.