Q: Unable to log into itunes store (0x80092013) and update problems

I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk  which results in the error message shown below:

'We could not complete your itunes store request.  An unknown error occurred (0x80092013).  There was an error in the itunes store please try again later"

However, I am able to browse the itunes store without any problems (this does not require logging in).

In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted.  Please check your internet connection or try again later'

I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted.  Make sure your network settings are correct and your network connectivity is active or try again later". 

In trying to fix the above problems I have tried the following:

Re-installed itunes

Ran ipconfig /flushdns

Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)

Put entries in the hosts file for gs.apple.com etc

Reset the winsock using the command netsh winsock reset

Turned Norton smart firewall off completely

Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked

General internet connectivity is working fine it is just itunes where the problems are.

I can also log onto the itunes store from the ipad itself without a problem.

I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version.  This also runs Norton Smart Firewall and is having no problems.  So I am assuming from this that my setup is not at fault and it is not an isp issue.

I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.

The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)

Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

System manufacturer System Product Name

iTunes 10.6.0.40

QuickTime 7.7.1

FairPlay 1.14.34

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0012AF0402B0FA18

Current user is an administrator.

The current local date and time is 2012-03-11 18:01:37.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., ATI Radeon HD 4870

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.0.40 is currently running.

iTunesHelper 10.6.0.40 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}

Description: Microsoft Loopback Adapter

IP Address: 169.254.183.23

Subnet Mask: 255.255.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server: 0.0.0.0

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}

Description: Bluetooth Device (Personal Area Network) #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}

Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sun Mar 11 17:05:46 2012

Lease Expires: Sun Mar 11 17:05:45 2012

DNS Servers: 192.168.1.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (0x80092013).

Connection attempt to iPhone activation server was unsuccessful.

An unknown error occurred (0x80092013).

Connection attempt to firmware update server was unsuccessful.

An unknown error occurred (0x80092013).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-03-11 17:58:25.