Previous 1 2 Next 22 Replies Latest reply: Jan 16, 2014 7:35 PM by Silverwolf_007
iPadCary Level 1 Level 1 (5 points)

I can't log into the YouTube app although I CAN login to YouTube.Com.  I even deleted my previous YouTube/gMail account but to no avail.  

 

What's going on?


iPad 2, iOS 5.1
  • Allan Sampson Level 10 Level 10 (123,365 points)

    Not sure. What is the error message provided?

     

    Have you contacted Google customer/techical support?

  • iPadCary Level 1 Level 1 (5 points)

    A box pops up that says: AUTHENTICATION FAILED.  THE PASSWORD OR USERNAME YOU ENTERED IS INCORRECT.

     

    Which, in itself, is incorrect, as I can login to YouTube on my iPad 2 using whatever browser & I can also login using any computer & any browser -- just not the YouTube *app*.

     

    And yes, I contacted GOOGLE customer/technical support & was told in classic pass the buck/runaround fashion that it is the YouTube *app* that is the problem and, as such, makes it an *Apple* problem, so come here. 

     

    And there we are ....

  • Allan Sampson Level 10 Level 10 (123,365 points)

    The YouTube app is not an 100% Apple product. Google had plenty of participation with the app.

     

    The login with the app is being confirmed or denied by Google.

     

    Have you tried powering your iPhone off and on and/or tried a reset to see if this makes any difference?

  • iPadCary Level 1 Level 1 (5 points)

    I don't know who's a 100% of whatever -- I'm just tellng you what GOOGLE CS told *me*.

     

    And yes -- not only did I power my iPad 2 off & restart 3 times, but I also rebooted 3 times. 

     

    Alas, I am stuck with the same result .... 

     

    Can ANYONE help me, please?

  • tonefox Level 6 Level 6 (8,765 points)

    iPadCary wrote:

     

    I don't know who's a 100% of whatever -- I'm just tellng you what GOOGLE CS told *me*.

     

    You have to understand the  "GOOGLE CS" was just some person that managed to get a job one rung higher than the person that cold calls you to sell insurance.

     

    I am constantly surprised by the number of people that give the call centre operatives the status of "Google says..."

  • iPadCary Level 1 Level 1 (5 points)

    So this is what it's come to?!?

     

    Hair-splitting, semantic editorializing? 

     

    Can someone actually HELP me, please .... 

     

    Thank you.

  • tonefox Level 6 Level 6 (8,765 points)

    Gosh. I've never been accused of anything with such posh words before. I feel quite proud now....

     

    Is "editorializing" actually a word? I'd like to use it again if it is.

  • Mragooner Level 1 Level 1 (10 points)

    Hello mate, I was having same problem, eventually gave up but recently created my own channel on youtube desktop site to upload a vid and hey presto!! I can now login to the youtube app on iPhone. Try it if u havent already, hope this helps.

  • iPadCary Level 1 Level 1 (5 points)

    @Mragooner 

     

    DUDE ....  lol 

     

    You, Sir, R-O-C-K !!!!!!! 

     

    I seriously & honestly mean that !!! 

     

    That works like a bloody CHARM, it does!  lol 

     

    You know that feeling of just *relief* sometimes when something really really bad us finally resolved & your eyes get kinda wet like you're gonna cry or somethin' ? 

     

    Well, I just got that feeling just now!  lol 

     

    Honest to God I did. 

     

    Thanks again so much, man! 

     

    HAIL BRITANNIA!  lol   8^ ]

  • Mragooner Level 1 Level 1 (10 points)

    No problem dude.....lol

    Millions must have this issue so spread the love

    1 love dude

  • Tessa janjuc Level 1 Level 1 (0 points)

    Same sort of answer as the first one but just subscribe to something on YouTube on your computer then the app lets you in.

  • iPadCary Level 1 Level 1 (5 points)

    Thanks for that extra tip -- I'll keep it in mind.  

     

    You know, judging from all of the similiai topics here on the Apple messageboard, this is a HUMONGOUS problem Google absolutely needs to fix.  

     

    But this's been happening for a couple of years now.

     

    And you would THINK that with such flagship products as both YouTube and iPad, that they'd get on the stick with this one. 

     

    But they haven't.

     

    So I guess all of those stories I read written about Google really ARE true -- that in the end, they really just don't give a **** because they're such a tremendously large corporate entity.  

     

    Oh well ....

  • jaxmora Level 1 Level 1 (0 points)

    Mragooner, you're solution worked like a charm.

    Thanks mate, from a yankee in cleveland.

  • aspur23 Level 1 Level 1 (0 points)

    Instead of creating a new account you can do it like this: (it's stupid but you only have to do it once)

     

    Sign into YouTube (desktop site)

    Account- settings- security

    Turn on 2 step verification (they send a code to your phone)

    Enter the code

    You will then be prompted to generate a password for the YouTube app ( if not you can find it in settings)

    SIgn into the app using your username and the generated password..

    It should work!

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