What did you do to resolve the problem? My iphone crashed - in fact my phone now shows a picture that I need to plug my iphone 4S into Itunes too. Funny, since it already is? Now its the next day & I can't even restore to factory settings. The itunes doesn't seem to acknowledge my phone &/or allow me to even restore it? Apple has no appointments for 4 days. All of Long Island only has 2 stores?
You're responding to a post more than 2 years old. Your phone is in recovery mode. Follow these instructions: