Potato Chip

Q: itunes 10.6 freezes when syncing to 5th gen nano. Any solutions?

I have just downloaded, and updated iTunes to 10.6. 

 

Now I only get a beach ball in iTunes (which can only be force quit) when doing any kind of sync with the with 5th Gen Nano.  I can no longer delete or add songs or movies.  The Nano still works perfectly.

 

Is the 5th Gen Nano no longer supported by Apple?

 

Thanks for any input or help.

iMac, Mac OS X (10.7.3), 27 inch iMac, 4GB, 5th gen Nano

Posted on Mar 12, 2012 12:10 AM

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Q: itunes 10.6 freezes when syncing to 5th gen nano. Any solutions?

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  • by srin007,

    srin007 srin007 Mar 12, 2012 9:04 AM in response to Potato Chip
    Level 1 (0 points)
    Mar 12, 2012 9:04 AM in response to Potato Chip

    I was having the same issue. I did a restore on my nano, and after that it syncs fine.

  • by lucky707,

    lucky707 lucky707 Mar 12, 2012 9:19 AM in response to Potato Chip
    Level 1 (0 points)
    Mar 12, 2012 9:19 AM in response to Potato Chip

    I have the same problem with 6th Gen Nano.

  • by hideftv,

    hideftv hideftv Mar 12, 2012 11:34 AM in response to Potato Chip
    Level 1 (0 points)
    Mar 12, 2012 11:34 AM in response to Potato Chip

    Same problem here with 6th gen Nano.  It acts like it syncs when I plug in, but none of my runs have synced.  Any changes I make and try to sync, itunes then beachballs and I have to force quit.

  • by Gregory Eiselein,

    Gregory Eiselein Gregory Eiselein Mar 12, 2012 12:07 PM in response to Potato Chip
    Level 1 (5 points)
    Mar 12, 2012 12:07 PM in response to Potato Chip

    Same problem here. When I attempt to sync my iPod Nano (6th gen), iTunes 10.6 freezes.

     

    This is a new problem, just started after I updated to iTunes 10.6 on Saturday. I've tried turning everything off and on again, restoring the Nano, attempting to update or sync different kinds of items, etc. Nothing seems to work. As soon as I hit the "apply" button to sync the Nano in iTunes, everything hangs. I ultimately force quit to get out of the problem, but it means that I can't make any changes to the contents of my Nano.

     

    Does anyone have a solution that is known to work?

  • by Gregory Eiselein,

    Gregory Eiselein Gregory Eiselein Mar 12, 2012 12:13 PM in response to Gregory Eiselein
    Level 1 (5 points)
    Mar 12, 2012 12:13 PM in response to Gregory Eiselein

    P.S. I've tried "restore." It didn't work.

     

    27" iMac (3.6 GHz Intel Core i5, 16GB RAM) | OS X 10.7.3 | iTunes 10.6 | iPod Nano (6th gen., software 1.2)

  • by kb12252004,

    kb12252004 kb12252004 Mar 12, 2012 7:30 PM in response to Gregory Eiselein
    Level 1 (5 points)
    Mar 12, 2012 7:30 PM in response to Gregory Eiselein

    I also experienced the same problem with my 6th generation ipod nano.  I finally gave up and uninstalled version 10.6 and went back to version 10.5.3.3.  Be aware that if you do this, version 10.5.3.3 will not be able to read your "itunes library.itl" file, so in order to open itunes 10.5.3.3 you will need to substitute an itunes library.itl file from your previous itunes libraries, which you can retrieve under the itunes > Previous itunes Libraries folder.  Each of these is given a date as to when the backup occured, and I simply moved the latest one (that I knew was applicable to version 10.5.3.3) directly to the itunes folder.  I then moved the 10.6 "itunes library.itl" file from the itunes folder to the "Previous itunes Libraries" folder and added the date and a reference to version 10.6, just so I could clearly tell the particular library file was related to the newest version -- just in case this procedure failed.  Fortunately, this process worked perfectly, and my ipod nano 6th gen is now synching normally again.  Luckily, I found a link to itunes 10.5.3.3 on one of the Apple support pages:

     

    http://support.apple.com/kb/DL1426

     

    Also, here's some information on the purpose of the itl file.  They also explain the purpose of the xml file, although I didn't need to do anything with that particular file:

     

    http://support.apple.com/kb/HT1660

  • by kb12252004,

    kb12252004 kb12252004 Mar 12, 2012 7:35 PM in response to kb12252004
    Level 1 (5 points)
    Mar 12, 2012 7:35 PM in response to kb12252004

    One last footnote that may be important:  when I moved the most recent "itunes library.itl" file that I knew was compatible with 10.5.3.3., I made sure to remove the date in the file name - to ensure itunes would recognize it as the new "itunes library.itl" file.  It worked.

  • by Aaron Tone,

    Aaron Tone Aaron Tone Mar 13, 2012 4:09 PM in response to Potato Chip
    Level 1 (10 points)
    Mar 13, 2012 4:09 PM in response to Potato Chip

    Same problem with 6th gen Nano.  Beachball for hours, have to force quit.  Seems like something that should easily have been caught in Quality Assurance before release.  Isn't every release of iTunes at least tested with every version of iPod?  If not, major fail on Apple's part.

  • by DougG,

    DougG DougG Mar 13, 2012 4:42 PM in response to Potato Chip
    Level 2 (455 points)
    Mar 13, 2012 4:42 PM in response to Potato Chip

    Same here with my current-gen Nano, same symptoms as everone else. Beachball, force quits, restoring does nothing. As a side note I noticed that while iTunes is beachballing the temperature of my iMac shoots up. Needless to say I am really ticked off and I am not even going to try syncing my Nano again until a bug-fix version of iTunes is released. Come on, Apple!

  • by Aaron Tone,

    Aaron Tone Aaron Tone Mar 13, 2012 4:55 PM in response to Potato Chip
    Level 1 (10 points)
    Mar 13, 2012 4:55 PM in response to Potato Chip

    Just tried once more on a lark - seemed to work this time.  The only thing different I did was uncheck the "enable disk use" option first.  Then I hit "sync" and, lo and behold, it actually worked.  Worth trying if you haven't already.

  • by DougG,

    DougG DougG Mar 13, 2012 5:19 PM in response to Aaron Tone
    Level 2 (455 points)
    Mar 13, 2012 5:19 PM in response to Aaron Tone

    Doesn't work for me. Sigh.

  • by hideftv,

    hideftv hideftv Mar 24, 2012 11:31 PM in response to Potato Chip
    Level 1 (0 points)
    Mar 24, 2012 11:31 PM in response to Potato Chip

    Found this on another thread:  from webguy:

     

    """This procedure is only works on a Mac, but it does work.

     

    1. Open iTunes

    2. Plugin iPod

    3. Attempt to sync playlist

    4. Wait until iTunes goes into 'beachball mode'

    5. Open Terminal

    6. Type in cd /Volumes/"NAME OF iPod"/ (Do Not Close Terminal)

    7. Force Quit iTunes

    8. Re-open iTunes.

    9. Unplug and re-plugin in iPod (if Necessary)

    10. Sync new Playlist.

    11. Go back to Terminal window

    12. Type 'exit' in Terminal window

    13. Quit Terminal

    14. Eject iPod.

    15. Quit iTunes to allow iPod to be automatically ejected after syncing.

    16. Re-open iTunes.

    """

    I had previously unchecked the "enable disk use" while I was on 10.5.3, so after doing the above steps I was able to recheck "enable disk use" and can now sync normally again, i.e. adding songs and playlists.

     

    Here is the original thread where I found the solution:  https://discussions.apple.com/message/17948674#17948674

  • by Gregory Eiselein,

    Gregory Eiselein Gregory Eiselein Mar 25, 2012 10:12 AM in response to hideftv
    Level 1 (5 points)
    Mar 25, 2012 10:12 AM in response to hideftv

    Thank you for finding this for us. This solution worked for me.

  • by b noir,

    b noir b noir Mar 28, 2012 6:14 PM in response to Potato Chip
    Level 9 (72,129 points)
    Mar 28, 2012 6:14 PM in response to Potato Chip

    Do you have any better luck with that if you update to iTunes 10.6.1.7?

     

    From the notes for the release:

     

    iTunes 10.6.1 provides a number of improvements, including:

     

    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.

     

    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.

     

    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.

     

     

    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.

     

     

     

    http://www.apple.com/itunes/download/

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