I connect my sound card motu 896 MK3 to the firewire plot but the computer doesn't recognize it. When i go to the apple menu/about my mac/more info/firewire it says that it can't find out the connected hardware.

Question

I connect my sound card motu 896 MK3 to the firewire plot but the computer doesn't recognize it. When i go to the apple menu/about my mac/more info/firewire it says that it can't find out the connected hardware.

I try to connect my soundcard motu 896 MK3 to the firewire plug and my computer doesn't recognize it. When i check on the apple menu/about this mac/more info/firewire it says that it can't figure out what hardware is connected. If i plugg another device through the same firewire plugg then it works.

iMac (27-inch Mid 2011), Mac OS X (10.7.2)

Posted on Mar 12, 2012 5:01 AM

Reply

Answer 1

SeaPapp

Level 7

26,486 points

Mar 12, 2012 5:18 AM in response to hugolaurent974

I would reset the SMC first,

Shut down the computer.

Unplug the computer's power cord.

Wait fifteen seconds.

Attach the computer's power cord.

Wait five seconds, then press the power button to turn on the computer.

Hers's a link regarding firewire and usb quick assist

http://support.apple.com/kb/HT1151?viewlocale=en_US

Are you using the same firewire cable when the second device works? Could it just be a bad cable?

Reply

Answer 2

SeaPapp

Level 7

26,486 points

Mar 12, 2012 5:19 AM in response to SeaPapp

When you reset the SMC unplug EVERYTHING

Reply

Answer 3

Mar 12, 2012 5:21 AM in response to hugolaurent974

Have you downloaded and installed the latest MAC driver for your model from the Motu website?

Hope this helps 🙂

Reply

Answer 4

Mar 12, 2012 8:42 AM in response to Radiation Mac

thanks for answering that fast to you. Unfortunatly, none of those solutions solved my problem.

I don't know what to do.

Reply

Answer 5

SeaPapp

Level 7

26,486 points

Mar 12, 2012 9:19 AM in response to hugolaurent974

I would contact Motu tech support. It sounds like the problem is with the unit not the Mac. Here's a link to their tech support web page

http://www.motu.com/techsupport

Reply

Answer 6

Mar 12, 2012 9:30 AM in response to hugolaurent974

Hugo,

What software are you using it with?

Protools, Garageband, Audiodesk ?

Did you read the manual to set it up properly?

Reply

Answer 7

Mar 13, 2012 3:11 AM in response to hugolaurent974

Hello,

I use logic audio, but I tested also with garage band witch is more easy to set up. The problem is that the motu 896MK3 doesn't show up as a choice in the system preferences/sound menu at all.

Reply