8 Replies Latest reply: Nov 10, 2012 1:18 PM by Wombat Boy
Shain Jimeson Level 1 Level 1 (5 points)

When i go to a connected iPhone and look at my iCloud available backups, I see 1 for my ipad and 1 for my iphone. However, when i go to restore my iphone, the only backup available to choose froom is the ipad backup. It wont show the iphone backup that I know exists. Help!  All devices were updated to 5.1 and backups were proformed on everything prior to restoral process.


iPhone 4, iOS 5.1, all devices were updated to os 5.1
  • jgdavidson Level 1 Level 1 (0 points)

    Hi,

     

    I had the same issue.  The problem appears to be the new iPhone 4S I received today was pre-loaded with 5.01 while my old iPhone and its iCloud backups were already at 5.1.  This worked for me:

     

    1. Setup the phone as a "New iPhone", don't bother synching anything.
    2. Update software with Settings > General > Software Update
    3. Reset the device with Settings > Reset > Reset All Settings
    4. Setup the phone again, this time your iCloud backup should show up.

     

    Hope this helps!

  • ribaldgraham Level 1 Level 1 (0 points)

    Thanks, that fixed the same problem for me!

  • MartinJenssen Level 1 Level 1 (0 points)

    Thank You!

  • jlynnmor Level 1 Level 1 (10 points)

    Thanks for the advice.  I had the exact same problem, except I had my iPad replaced instead of the iPhone.  So I updated the software on the new iPad from 5.01 to 5.1, and voila... the iPad back up was there, and I successfully restored.  Thank you so much!

  • Dreamer9988 Level 1 Level 1 (5 points)

    Thank you so much for your post on no icloud back up.  I did what you suggested with the

    1. Setup the phone as a "New iPhone", don't bother synching anything.
    2. Update software with Settings > General > Software Update
    3. Reset the device with Settings > Reset > Reset All Settings
    4. Setup the phone again, this time your iCloud backup should show up.

      

    This really saved me alot of time. The Sprint tech told me to go home and hook up phone to the itunes, which would of took longer.  All my apps are starting to show up on my phone same screen saver that I had on my old iphone 4s which was defective.  Thanks again for all of your help.  

    God Bless!!!

    Dreamer9988

  • Bertusvan Level 1 Level 1 (0 points)

    It seems not work for me: Icloud only shows me the Ipad, my I phone 4 is not shown, i can not see wich OS my i old iphone is, i'm having the 4s with 5.1.1, any other suggestions? tnx Bert

  • bethanyfromconcordnc Level 1 Level 1 (0 points)

    This did not work for me?  I was reissued a new phone due to some software issues on my old one.  I backed up the iCloud just a day or so before but I'm not seeing it?  Let me preface that I did not have iCloud enabled until just a day before and had not backed up anything until then.  Is there another way to check to see if it does exist?  I just assumed it all backed up when I clicked "Back up now" but maybe it never did.  Is there any way to find out?

     

    Thanks!

     

    Bethany

  • Wombat Boy Level 1 Level 1 (0 points)

    Works excatly the same updating from 5.0.1 to 6.0.1. Had my phone replaced, it was backed up to icloud but the icloud couldn't find the back when i went to restore. Updated the software and appears no worries! Thank you!