10 Replies Latest reply: May 16, 2012 4:13 PM by chicster
joechandler Level 1 Level 1

iMac running OS 10.6.8  Updates completed as of 11:23 AM on 3/12/2012.  8 Gigs of RAM


This one is in a lab with 23 other computers of the exact same set-up.  This ONE will not allow an Apple Remote Desktop connection.  I've repaired permissions and ran the disk tools' "repair disk" application.





Any suggestions?




iMac, Mac OS X (10.6.8)
  • TeenTitan Level 4 Level 4

    What IP address is the effected client using? Have you searched ARD to see if another computer record currently include that IP address? if so, have you tried removing the IP address fromt he conflicting computer record?


    Have you tried using VNC to connect to the effected client? ie, go to dock, click on finder, go to menu bar, click on the go menu, chose connect to server, type in vnc://ipAddress of effected cleint, click connect.


    For the clent, you tried turning Remote Management off and then back on?

    Have you tried setting remote management so all user can connect?

    still can't connect, have you tried turning the firewall on, and then off again?

  • Macgyyver Level 1 Level 1

    Just learned about the ARD kickstarter somehow it had forgotten our main server user account was an ARD admin.


    The -help file helped me most…



  • etbozo Level 1 Level 1

    Had similar problem after updating a server to 10.7.4. Could see the server but couldn't vontrol it with ARD. Turning Remote Management off then on again did the trick. Thanks.

  • Michael Llanes Level 1 Level 1

    im having the same problem, but turning remote management off and back on did not fix this...

  • Bloblo63 Level 1 Level 1

    Same issue for me - since the 10.7.4 update the computer seems out of access !

  • cathy fasano Level 2 Level 2
    Mac OS X

    Another trick in the ARD voodoo toolkit:  When you have a client behaving strangely, go to the "All Computers" tab and note the IP address.  Then delete it.  Then go to the Scanner, find it, and drag-n-drop it.  Or re-add it manually via the IP, if it's not showing up n the Scanner.


    I think the hi-tech description is "the software is a little funky."

  • Bloblo63 Level 1 Level 1

    No effect !


    It seems rather a 10.7.4 issue : From a 10.7.4 Mac you could manage and control all computer on our network. But a 10.6.8 Mac can not manage and control a 10.7.4 computer. Only a 10.7.4 Mac can manage another 10.7.4 computer.

    Thanks Apple for this beautiful update !

  • etbozo Level 1 Level 1

    I wouldn't expect to run a 10.7 Mac from a 10.6 Mac, but it might be handy. I'd also like to be able to create a NetRestore 10.6 image on my 10.7 Server, but that doesn't work, either. That's a drag. Still, ARD's hard to beat for the price and capabilities.

  • chicster Level 2 Level 2

    Well, none of my ARD computers are  SL any longer.  But I still have one 10.4 running ARD and it controls my 10.7.4 computers.  So I can't speak to whether a 10.7.4 computer can be controlled by a 10.6.8 computer, but I can say it can be controlled by at least some things besides another 10.7.4. 

  • chicster Level 2 Level 2

    My impression was in general that if you wanted to create a  netrestore image (using system image utility), you needed to match the version of system image utility (say 10.6) with the OS you were imaging (10.6).  So I wouldn't expect to make a 10.6 net restore image using 10.7 SIU.  Could be very wrong here.  But I do know that the 10.7 server will SERVE the 10.6 net restore image as I have done that frequently.  But I make the image on a 10.6 machine running SIU 10.6.  Doesn't need to be a server, just any old 10.6 machine with enough room. 

    So I'm not sure what you mean by "create a net restore 10.6 image" on the server.  If you mean actually have the server create the image using SIU, then yeah, I'm not surprised that is a no go.  Now if you mean have a 10.6 net restore image that works and is served from the 10.7 server, then that should happen.