Charger snapped

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Level 1

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Charger snapped

Hello everyone.

I am relatively new to this forum. I have put a picture of my broken charger:

Basically the bit that goes from the central adapter to my laptop has snapped from the adapter.

My first question, is this common? Am I the only one who has managed to broken it? I feel terrible because the chargers are pretty expensive, but if it is sort of common for this to happen then I will feel a little less guilty. My charger will be two years old in 3 months.

Are there any hopes of getting it repaired or will I have to buy a new one?

Thank you very much in advance for your reliable answer and support.

macbook pro

Posted on Mar 12, 2012 9:24 AM

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Answer 1

CT

Level 7

24,291 points

Mar 12, 2012 9:39 AM in response to ag_oj

It has happened to me before. Twice, in fact. So, maybe it is not uncommon. I would take it in to a service place and see if you can get it replaced for free.

charlie

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Answer 2

ag_oj Author

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Mar 12, 2012 9:42 AM in response to CT

Thank you CT. But do you think they would repair it even though it's almost 2 years old?

Thanks again.

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Answer 3

eww

Level 9

53,122 points

Mar 12, 2012 9:42 AM in response to ag_oj

You're in luck:

http://support.apple.com/kb/TS4127

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Answer 4

CT

Level 7

24,291 points

Mar 12, 2012 9:43 AM in response to ag_oj

Well, I don't think it's under warranty, so they are not obligated to fix it. But stranger things have happened...

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Answer 5

ag_oj Author

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Mar 12, 2012 9:51 AM in response to eww

Thank you for your help but I do not reside in USA. So I don't think it shall be applicable to me. Is there an email id where I can probably email apple to find out if they do it for my country?

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Answer 6

eww

Level 9

53,122 points

Mar 12, 2012 9:55 AM in response to ag_oj

Apple does not provide technical support via email. Call AppleCare and ask about the adapter strain relief program. I'm afraid you are probably right, but I'm not certain.

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Answer 7

ag_oj Author

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Mar 12, 2012 10:00 AM in response to eww

Thank you very much for all the help.

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Answer 8

Courcoul

Level 6

18,770 points

Mar 12, 2012 11:27 AM in response to ag_oj

Purchased AppleCare? It covers all parts, including the power brick, for 3 years so you're still under the umbrella.

Worst case, you end up buying a new one. $79 US plus applicable taxes (import, VAT, etc.).

And if you're really adventurous and don't have warranty, there's always this (power brick will look really nasty afterwards, but it may work): http://www.youtube.com/watch?v=20vLvXUfrIA

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Answer 9

Jan 23, 2013 4:42 PM in response to ag_oj

My power cord snapped in the same place after just one year of use. It was completely broken off until I unplugged from the wall and wrapped it up to bring into Apple. Once I brought it their an employee Apple told me I could not return it since it was completely broken off. If it was still hanging on then they might be able to which I think it completely rediculous. I have not pets, kids or outside influences that would have caused this and its obviously an issue if they have a Power Adapter Replacement Program.

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