Unable to update software on ATV2

Question

Unable to update software on ATV2

I am unable to update the software on any of my ATV2's. When you go into software update it says there is an update available when I choose to download and install it just comes with the status bar and the message caluculating download time then after a few minutes times out.

Same on all of them. The network appears to be working fine and I am typing this so am connected to the internet! Also movie downloads and the cloud seem to be OK.

I have made no network changes to LAN/WAN router etc in a couple of years.

Posted on Mar 12, 2012 11:04 AM

Reply

Answer 1

Best reply

Damian Smith1

Level 3

740 points

Mar 12, 2012 11:10 AM in response to steve copeland

The 1st option is try resetting the ATV( Settings>General>reset)

2nd)Change the DNS setting to 8.8.8.8( Settings>General>Network>Configure TCp/IP>Manually)

3rd)Restore the device using Itunes

Apple TV (2nd generation): Restoring your Apple TV

support.apple.com/kb/HT4367

Reply

Answer 2

Mar 12, 2012 11:14 AM in response to steve copeland

Apple recommend you don't use a DNS setting other than the one provided by your ISP.

Reply

Answer 3

Mar 12, 2012 12:16 PM in response to Damian Smith1

Did work for me thanks Damian. 🙂

Reply

Answer 4

Mar 12, 2012 12:25 PM in response to Damian Smith1

Thanks, worked as Damian suggested. Looks like the DNS entries for the iOS update servers have not propagated properly to my ISP. I will probably leave it on the 8.8.8.8 which looking at the resolution are googles DNS servers.

Reply

Answer 5

Mar 12, 2012 12:30 PM in response to steve copeland

Steve that's exactly what Apple recommend you don't do, it can cause slow downloads from the iTunes store. It's one thing altering them temporarily to overcome the update issue, but you really need to reinstate the DNS settings supplied by the ISP.

Reply

Answer 6

Mar 12, 2012 12:33 PM in response to Winston Churchill

My DNS settings were restored to normal after the update.

Why was the download not working in the first place?

I could use all other options.

Reply

Answer 7

Mar 12, 2012 12:36 PM in response to Apple-Rob

No one seems to know. It's a rather annoying problem.

Reply

Answer 8

Mar 12, 2012 12:36 PM in response to Apple-Rob

Not absolutely sure, out of interest did you do ALL the updates from 4.4.0 through to 5.0 or did you miss out any.

Reply

Answer 9

Mar 12, 2012 12:38 PM in response to Damian Smith1

Did try for day's,.. frustrating 😠

Reply

Answer 10

Mar 12, 2012 12:39 PM in response to Winston Churchill

Thanks for the info Winston. At the moment I am getting faster download using the google servers as a primary and my ISP as a secondary. Clearly my ISP have an issue at the moment so I will stick with the google ones for the meantime. I have just added the addressed to my router DNS list rather than replacing the ISP ones for belt and braces approach!

Reply

Answer 11

Mar 12, 2012 12:39 PM in response to Winston Churchill

I did update recently, I am not sure if I did get all of them.

Reply