Previous 1 2 Next 24 Replies Latest reply: Dec 23, 2013 2:33 PM by grer14
NMG Level 1 (10 points)

Hi everyone,


Have any of you noticed poor PQ on Netflix via Apple TV?  I signed up the other day for my one month trial and I am VERY dissapointed in the PQ.  Non HD programming is worse than my non HD cable feed and the "HD" content is undoubtedly the worst HD I have EVER seen.  Colours are faded, picture is blotchy, very noticeable pixelation, etc.  Truth be told, it actually looks like a bad regular def cable feed only widescreen.  By comparison, the HD content purchased through iTunes is INCREDIBLE.  In fact, I find it far superior to my cable HD feed.


I have a 50 inch Panasonic 1080p capable set and I know I'll only get 720p, but still, the HD quality is ridiculous.  On a scale of 100, I'd say that BR through my PS3 would be 100, purchased iTunes content would be 90, my cable HD feeds would be 75-80 and Netflix would be 30. Yes, it's that bad, LOL. 


Is this normal in your experience?  Any thoughts or suggestions? 


Thanks so much!

  • Damian Smith1 Level 3 (740 points)

    Netflix adjust the quality of the video depending on the speed of your Internet connection. Apple recommends a minimums of 8Mbps for HD.

  • NMG Level 1 (10 points)

    On average I'm getting between 12 and 14 Mbps so that shouldn't be it

  • Winston Churchill Level 10 (95,708 points)

    You obviously aren't for netflix. Netflix quality is not as good as iTunes, but it's better than what you are describing. As Damien states Netflix use a process called adaptive streaming which matches the quality with your available bandwidth. netflix can lower its datarate to as low as 0.5 Mbps and it sounds like that is what is happening in your case.

  • NMG Level 1 (10 points)

    Why would this adaptive streaming use such a low datarate when my available bandwidth is much higher?  Just wondering if there is anything I can do to test something differently.  I'll try it through my PS3 and see if that makes a difference.  Just seems weird that the PQ wouldn't be there given that my connection is strong. 

  • Winston Churchill Level 10 (95,708 points)

    It's possible that you get 12-14 Mbps generally but not for Netflix, there may be various reasons for that. How quickly do iTunes store rentals start on your Apple TV.

  • NMG Level 1 (10 points)

    I've never actually timed it, but going from memory I'd say 10-15 seconds.  It's very quick with no hiccups whatsoever.

  • Winston Churchill Level 10 (95,708 points)

    Have you done anything to try to resolve this, restarted the Apple TV or router, checked your network settings, contacted your ISP etc etc.

  • NMG Level 1 (10 points)

    I have now!


    Connected my MacBook Pro to my modem via ethernet and was getting download speeds upwards of 45 Mbps so there was obviously something wrong.  Called my provider and they changed some settings in the modem and voila, my wireless download speeds are now mid to high 30's and Netflix is actually watchable, LOL


    Thanks for the help!

  • Winston Churchill Level 10 (95,708 points)

    do you recall which settings they had you change.

  • NMG Level 1 (10 points)

    They logged into the modem remotely and changed them so I wasn't really "involved" per se.  I'm not exactly sure what they did but he said it had something to do with the encryption scheme used by the wireless connection.  Sounded like there were a few different ways it could be configued and that the one is was set to was sort of "clogging" things up if that makes any sense . . .

  • Winston Churchill Level 10 (95,708 points)

    Yes that makes sense, WPA2 would generally be best, enterprise simply won't work and WEP is generally not a good idea, but if used is best with passwords of specific length. Usually they affect all traffic though not just say Netflix, so this is useful information, thank you.

  • guyo83 Level 1 (0 points)

    This is ridiculous, the lousy responses i'm finding on these forums. I have a 18meg download speed (at least at peak) from my isp.


    MY PS3 looks GREAT when streaming Netflix content, sd or hd, my apple tv 3 looks like crap. Why can no one get to the bottom of this? My ipad3, 4 year old htc phone all look fantastic . Apple TV 3 looks like garbage, consistent, but still , garbage.


    It seems there is a clear issue with the appleTV device and whatever its doing with Netflix. Do you suppose it's their way of getting me to just buy HD content from their iTunes store? lol

  • NMG Level 1 (10 points)

    Not sure guyo83.  My PQ has been outstanding ever since I resolved the issues related to my connection.

  • Ziatron Level 4 (3,830 points)

    Do you suppose it's their way of getting me to just buy HD content from their iTunes store?


    There is good news coming!



    Technology experts are working on a movie storage system where YOU have physical possession of the movie.


    This system stores the movie digitally on an optical disk system that will not be dependent upon a congested, complicated, and fragile network.


    Because all of the data is stored only a few feet from your television, all the bottlenecks are removed.  Performance and reliability are virtually flawless.


    Further, the system will not utilize any form of security codes, authentications, or passwords. Once the optical disc is purchased it can be moved around freely at will, and can even be lent or given to friends and neighbors with zero hassles.

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