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Ipod frozen on white screen

5168 Views 18 Replies Latest reply: Jul 13, 2013 8:08 AM by Johnaa20 RSS
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johnnafromco Calculating status...
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Mar 12, 2012 6:27 PM

Last Friday my daughter started downloading the new OS update for her iPod touch.  The download was interrupted, and her iPod has been frozen on a white screen ever since.  We have tried the solution everyone has mentioned (rebooting by holding the two buttons down until the apple logo shows up) but nothing happens.  We have run the battery completely down several times, recharged and tried again, but still no change.  The iPod won't turn off, and when we plug it into the computer, the computer doesn't recognize that it has been plugged in.  What can we do to fix this?

iPod touch (4th generation)
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