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Apple Mail Pop Server Configuration

3946 Views 15 Replies Latest reply: Mar 14, 2012 5:20 AM by ConfusedOldMan RSS
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ConfusedOldMan Calculating status...
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Mar 13, 2012 4:01 AM

Hi all,

 

It's not often I post on here but here we go. I have been using Macs ever since the Lisa Electronic Office and have always been perplexed by one strange quirk of the Apple Mail account configuration process. This quirk is now becoming extremely troublesome.

 

I use BT/Yahoo (I'm not talking about the famous password rejection problem). One main account and several sub-accounts which, for all intents and purposes, can be considered as separate accounts.

 

Now the problem arises because, while each has a separate email address, they all use the same pop server settings. ie. mail.btinternet.com.

 

Mail will not allow me to use two accounts with the same pop settings. I can set up and verify the account (doesn't stay on-line because SSL is set and the port is wrong) but when I come make a change and save it I get the message:

 

Invalid Directory

The account path /Users/fredbloggs/Library/Mail/V2/POP-fred.bloggs@btinternet.com@mail.btinternet.com is already being used by the account “Another One”

 

Obviously I've changed the account names. Another One is one of my other accounts. I've got one working by using pop.btinternet.com but I've run out of working aliases. I should be able to set up 10 sub accounts and access them all with Apple Mail. IMAP works OK but that is something I don't wish to use for a number of reasons.

 

Anybody else come across this?

 

I can do all this with Entourage (horrible) and Outlook which I do not intend to buy. Why does Apple make life so difficult sometimes?

Mac Pro, Mac OS X (10.7.3), Various PCs - XP, Vista, Windows 7
  • Radiation Mac Level 5 Level 5 (4,630 points)
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    Mar 13, 2012 4:05 AM (in response to ConfusedOldMan)

    You do realize that you are talking to fellow Forum Users here?  Apple personnel do not contribute here.  Sorry.

     

    Hope this helps

  • Barney-15E Level 7 Level 7 (33,305 points)
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    Mar 13, 2012 4:22 AM (in response to ConfusedOldMan)

    I've got three accounts that all use  the same POP settings and don't have a problem setting them up. It should be setting up POP-fred.bloggs@btinternet.com, POP-another.one@btinternet.com. Are they true accounts or are they just aliases to fred.blogs?

  • Shootist007 Level 6 Level 6 (16,640 points)
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    Mar 13, 2012 5:05 AM (in response to ConfusedOldMan)

    I don't use Apple Mail as I don't care for it. accept to do trouble shooting like this.

     

    I had originally setup one account from my ATT/Yahoo/Bellsouth account, which I have 3, all POP. I now just setup one of the others and had no problem what so ever. So you are doing something wrong.

     

    If those are the email addresses you are using they are wrong as far as I can tell.

     

    What is the double @ sign for?

     

    For my accounts it is My Email account name @bellsouth.net with the server of pop.att.yahoo.com and of course the correct password for each account.

     

    You have the email address wrong and more then likely the POP server wrong. the email address should be something like "fred.blogg1@btinternet.com with the pop server of pop.btinternet.com and the correct password for that account.

    The second should be the same with the 1 replaced with the 2 and the pop server being the same as it uses the same pop server just a different email address and password.

     

    The SMTP address should be something like smtp.btinternet.com or mail.(smtp, maybe not this).btinternet.com.

     

    Login to BT and check there port addresses, althought I find the newer email programs have all that info already and fill it in for you.

  • Barney-15E Level 7 Level 7 (33,305 points)
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    Mar 13, 2012 5:20 AM (in response to ConfusedOldMan)

    I think I know what the problem may be, having lived over there for a while. For some reason, the ISPs have some sort of email scheme where they allow you to create various aliases to the same account and make them look like separate accounts. They really aren't, but they act like it. Mail doesn't handle those setups as far as I'm aware.

     

    There are a couple of people around here that understand Mail and email accounts pretty well, so maybe they'll pop in and help before you try something that will likely just waste your time.

  • Defcom(UK) Level 6 Level 6 (15,310 points)
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    Mar 13, 2012 5:42 AM (in response to ConfusedOldMan)

    Dont know if this is still valid http://support.apple.com/kb/TA23485

  • Klaus1 Level 8 Level 8 (43,385 points)
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    Mar 13, 2012 5:42 AM (in response to ConfusedOldMan)

    I use btinternet but I have never heard of pop.btinternet.com.

     

    All my three email accounts are @btinternet.com with the incoming server being mail.btinternet.com

  • Shootist007 Level 6 Level 6 (16,640 points)
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    Mar 13, 2012 7:07 AM (in response to ConfusedOldMan)

    I don't get the different pop3. and the mail. addresses. the sever is either addressed pop3. or mail.

     

    It looks like it is the same account Jim.tenent@ bt and then you are trying to access that same account with 2 different mail servers, pop3 and mail.

     

    I don't know what your mail server should be. Never had this problem with any mail povider, ISPs, free or paid mail providers, with multiple email addresses setup with all. But then I do have different email addresses XXXYYUU@ and CCCRRFFE@.

     

    Yours look like the same user name is being used, jim.tenent.

     

    Good Luck.

  • Shootist007 Level 6 Level 6 (16,640 points)
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    Mar 13, 2012 7:10 AM (in response to ConfusedOldMan)

    ConfusedOldMan wrote:

     

    Hi Klaus,

     

    No, this is not general knowledge but it really is a proper address. A small utility called Sam Spade can tell you where addresses resolve. Only works on PCs unfortunately.

     

    For future information for BT users:

     

    There are various ways to call the server, all point at the same IP address - for example any of these can be put into any of the pop or smtp settings :-

     

    mail.btinternet.com

    pop.btinternet.com

    smtp.btinternet.com

    post.btinternet.com

     

    mail.btopenworld.com

    pop.btopenworld.com

    smtp.btopenworld.com

    post.btopenworld.com

     

    as well as a large number of yahoo names like :-

     

    pop-smtp.bt.mail.yahoo.com

    pop-smtp.bt.mail.fy5.b.yahoo.com

    pop-smtp1-a.bt.mail.vip.ukl.yahoo.com

    Yeah OK but you are using the same email address "jim.tenent@". Doesn't matter how you call the server if you are using the same email name/address.

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