I recently downloaded all three extended editions of "The Lord of the Rings" from iTunes, thanks to my Blu-ray purchase. "The Fellowship of the Rings" is stereo but "The Two Towers" and "The Return of the King" are both mono. This is disappointing, to say the least!
The file info SAYS they are stereo, but they are not. I contacted Apple support, who informed me that I should contact Warner Bros, the distributor of the digital movies. This I have done, and am waiting for a reply.
Has anyone else noticed this? I can't believe people have settled for mono movies. I asked Support if there's some setting within these two files that I can switch for them to play stereo, and was told there is not. In other words, Apple has been selling movies that they claim are stereo but which are mono.
Everything else on my Mac plays stereo except for these two movies. I would love to hear if anyone else is having the same experience.
You mean was it worth the seven months of effort? Well, as I said in my letter to Peter Jackson, I will probably never watch the digital movies anyway. Like you, I have the Blu-rays, so why would I settle for crappy digital files on a small screen? It might be handy to be able to refer to them on a portable device, but the thought of listening to them in glorious mono sound is abhorrent to me!
It was the principle of it. They're supposed to provide consumers with a product of a certain quality, and they were not. And when I brought it to the attention of iTunes and Warner Bros, they just passed the buck back and forth and stopped communicating with me. Their "Customer Service" was not serving the customer at all. There are people out there who WILL be watching those digital files, and they deserve at least a stereo soundtrack.
Hopefully next time someone brings a problem to their attention, that customer will be listened to, instead of being swatted away like an annoying fly.
So yes, it was worth it.