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iTunes freezes up when syncing/applying music, podcasts, etc

When I try to sync/apply new music and/or podcasts to my iPod Nano, 6th, iTunes freezes up and I have to Force Quit it.

iPod nano, 6th Gen

Posted on Mar 13, 2012 10:00 PM

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79 replies

Mar 14, 2012 2:14 PM in response to JWILLI13

I have a similar issue. I received a new iPod Nano 6G through Apple's iPod Nano Replacement Program. When I use iTunes (ver 10.6.0.40) to sync photos to it, iTunes locks up. Syncing music seems to work fine, only photos. When this happens, I see a running process in task manager (iTunes.exe *32) that is consuming about 50% CPU. Since iTunes is now frozen, I have to kill the running process using task manager. I have tried this several times, varying the number of picturesto sync at one time, all with the same results. My OS is MS Windows 7 64-bit. I have rebooted the machine several times. Any help appreciated

Mar 14, 2012 2:21 PM in response to fromnapa

I'll add that I've also opened a case with Apple, and received a reply from the support person that they were unable to assist since in their role as "advisor", they only handled billing, downloading, customer accounts, and items available on the iTunes store. This is how I ended up here. Here's the rest of the suggestions:


Technical assistance and service information for your iPod is available on the following page:


http://www.apple.com/support/ipod


If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:


http://www.apple.com/support/contact/phone_contacts.html


Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore this option, please visit the Express Lane:


https://expresslane.apple.com/

Mar 14, 2012 7:17 PM in response to fromnapa

Greeting all. I found a fix that worked for me. I connected my iPod, went to the "Summary Page" and selected "Restore". Even though it erased (basically reformatted) and restored my iPod to its factory settings, everything seems to be working fine now. The downside was that I had to re-sync all my music and photos back on. Podcast are working just fine too now. Good luck.

Mar 15, 2012 8:40 PM in response to fromnapa

So far, everything is still working fine for me after I did the "restore". However, I'm keeping my fingers crossed seeing as how some of you all are still suffering from this problem. From what I can tell, it sure sounds as if this was all caused by the last iTunes update. With that being said, I hope Apple is taking not of these posts and will have a fix for the problem. I wish you all luck and will keep you all posted if anything changes for the worst.

Mar 16, 2012 1:23 AM in response to santranyc

Restore did not fix the problem for me. After I updated itunes to 10.6, I could no longer sync podcasts to my iPod nano without itunes freezing up. I tried restoring my nano several times but that didn't work. What I discovered to fix the problem is by checking the "enable disk use" in the summary tab. After I applied that setting, I could sync podcasts without iTunes freezing up... hope this helps.

Mar 16, 2012 2:07 AM in response to Montello

I am NOT going to revert to a previous version. Not how I roll.


I am astounded that it doesn't matter what library, what Mac, what NANO you use, that this bug still exists.


I'm scared to test the problem on my iPhone.


I don't need to test it on my Classic...I'm sure it exists there.


And what about the iPad 3? We all know that large transfers of content go much faster through USB than wi-fi. Do all the iPad 3 64 GB buyers want to have this bug kick them in the face tonight when they go to tweak their content collections after transferring them via USB cable?

iTunes freezes up when syncing/applying music, podcasts, etc

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