I get the spinning beachball.......
when I try to print something from all applications and when I try to use microsoft word 08. Does anyone know why this happens during these times?
PowerMac, Mac OS X (10.5.8), G5
when I try to print something from all applications and when I try to use microsoft word 08. Does anyone know why this happens during these times?
PowerMac, Mac OS X (10.5.8), G5
Hello,
Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Is your printer properly setup in System Preferences/Print.
It may help to delete and then reselect the printer in the preferences.
I have 187.24GB available on my HD. Is there a chance of losing anything on the HD during the repair disk process? Thanks for your help.
Very little chance, in fact if the Disk has problems that need fixing, it could save your data from getting lost, only exception might be a HW problem like bad RAM, that could make it worse, but bad RAM could do that just trying to boot up.
BDAqua, I tried all the steps you listed. I still have the same exact symptoms. I can't print anything. I even had a problem selecting "Print & Fax" in System Preferences. I got the spinning beachball doing that. Then I can't force quit when it happens. I have to press and hold the power button to shut down.
Open Console in Applications>Utilities, watch for clues as you get a BBOD trying to open Fax & Print, post them here.
Unplug the Printer (disconnect from the tower).
Does the condition improve?
Brings up an important troubleshooting point; disconnect ALL but mouse, keyboard and monitor while troubleshooting.
Once the machine is stable in that configuration, add one additional device at a time.
BTW, in System Profiler/Hardware/Diagnostics, are there any failed POST notations? Failed Memory/RAM notations?
Unplugged the printer, still the same symptoms. Everything checks out fine in diagnostics. Memory/RAM also checks out fine.
When I click Printer in the system profiler nothing loads up. I just get the spinning gear forever.
Also, nothing comes up in Console. When I click print & fax I immediately get the BBOD and everything freezes. I did let it go for a while to see if something would change.
Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.
After trying all of that still the same symptoms. Is there anything left to try? I appreciate all your help.
Did it still Beach ball in Safe Mode?
Open Console & check the system log for the Time/Date of the last BBOD.
Yes it still did beach ball in safe mode. I can't decifer in Console what a BBOD is classified as. What should I be looking for? Also, I have a second internal hard drive. Should I do everything you told me to do with the bootable drive to the other one as well? I didn't think at first it would be the problem. Can it be?
The other drive could be a problem.
Hard to say what to look for in Console & system log until we find it, but not the Date/Time of the BBOD, the log should be Date/Time stamped & we look for that. Sometimes it'll be repeated messages, or it might say failed, or something else.
Also, open Activity Monitor, Show: All Processes, sort on CPU%, any clues when the BBOD happens?
I just repaired disk for the other hard drive. Still the same symptoms.
Here are some things I found in Console.
- com.apple.SystemStarter[38] kextload: kld_load_from_memory() failed for module /Library/Extensions/VirtualPCOSServices.kext/Contents/MacOS/VirtualPCOSServices
- com.apple.SystemStarter[38] link/load failed for extension /Library/Extensions/VirtualPCOSServices.kext
- com.apple.SystemStarter[38] kextunload: unload id com.microsoft.VirtualPC.OSServices failed (result code 0xe00002c2)
Hmmm, I think I'd uninstall VPC & see what happens.
I get the spinning beachball.......