You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

reset passcode with itunes

From browsing the Internet I see a lot of people trying to bypass the iPhone passcode lock. I have a similar but I think unique situation.


I had a passcode set on my phone. I couldnt sleep two nights ago and vaguely remember playing with my phone settings. The next morning I went to use my phone and my passcode wouldnt work. With a sinking feeling I remember seeing passcode settings.


Needless to say I entered codes until I got the Connect to Itunes prompt.


Thinking iTune stored multiple backups, I connected my phone and made a backup not realizing I just erased the one from the prior week.


So now I can connect to iTunes, tell it to restore, get the Cannot Restore theres a Passcode message, disconnect the cable, reconnect the cable, it syncs for a few seconds, then have access to the Passcode screen for another 10 tries until it locks again and I have to repeat this.


I dont want to reset and lose my data. In iTunes I can see my apps, music and movies. Is there a way iTunes can reset the passcode? I dont want to do the reset/restore for two reasons: 1) everthing I've read says I lose app data if I do that and 2) since I backed up after locking does that restore the forgotten passcode too so I end up in the same boat?


HELP PLEASE!

iPhone 4, iOS 5.1

Posted on Mar 14, 2012 5:27 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2012 5:34 AM

I should mention too that at present I am leaving the phone as is - I can see messages and receive phone calls, just cannot log it and access everything. Funny thing is I can access all pictures, music and movies in iTunes, play music on the phone and still use the camera. There should be a passcode reset in iTunes since I have all the information except passcode. IMEI, serial number, authorized account, you name it.

5 replies
Question marked as Top-ranking reply

Mar 14, 2012 5:34 AM in response to Schandler

I should mention too that at present I am leaving the phone as is - I can see messages and receive phone calls, just cannot log it and access everything. Funny thing is I can access all pictures, music and movies in iTunes, play music on the phone and still use the camera. There should be a passcode reset in iTunes since I have all the information except passcode. IMEI, serial number, authorized account, you name it.

Mar 14, 2012 5:35 AM in response to Schandler

Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:

iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen


If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

Mar 14, 2012 12:03 PM in response to Schandler

The data on the phone will be erased, you can restore the data from a backup listed in iTunes.

You will have the option to set a new passcode during the process, write it down, to be able to use it after the set up is finished. You'll be asked to put in your new password, put it in, then disable the password on lock screen if you want to do that.

reset passcode with itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.