Can't on to iTunes Store. But don't get any error messages

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Can't on to iTunes Store. But don't get any error messages

Since upgrading to 10.6 I can't log on to the store. I don't get any error messages, it just doesn't log on.

Password etc is right and I can access the internet Ok just not iTunes.

I have tried downgrading to a previous version of iTunes but then can't use iTunes as I get a message saying the "library is not accesible because it was created

in a newer version of iTunes"

I have tried disabling Firewalls and AVG Antivirus without any success.

Anyone got any ideas?

Windows 7

Posted on Mar 14, 2012 6:36 AM

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Answer 1

wiclee

Level 5

6,992 points

Mar 14, 2012 7:02 AM in response to Zuluman

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

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Answer 2

Zuluman Author

Level 1

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Mar 14, 2012 12:30 PM in response to wiclee

Hi wiclee

Thanks for the info.

I did as you advised but nothing has changed unfortunately.

I have also now found out the my personal contacts in Outlook that were converted into iCloud contacts

are also inaccessable and have apparently vanished.

I don't know if the two are linked or if I'm just getting paranoid or stupid or both. It's bloody annoying though.

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Answer 3

Pete DJ

Level 1

0 points

Mar 14, 2012 12:40 PM in response to wiclee

OMG!!!

Dude you are a frigging legend this should be sticky'd coz it worked perfectly for me after 3 days of trying all the other suggestions!!!!!

Thank you!!!!! 🙂

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Answer 4

wiclee

Level 5

6,992 points

Mar 14, 2012 1:07 PM in response to Pete DJ

Glad it worked for you Pete! :-)

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Answer 5

Mar 18, 2012 11:08 AM in response to wiclee

Worked for me. Problem was driving me nuts! I was about to wipe "reload all original software" - which tell you how desperate I was! BTW, what does "netsh winsock reset" do !!!!

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Answer 6

Mar 18, 2012 11:30 AM in response to wiclee

Thank You!!! I was pulling my hair out. You are a Rock Star! Now, I'm gun shy about updating iTunes....Hmmm.

Thanks again!🙂

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Answer 7

penceton

Level 1

0 points

Mar 18, 2012 12:14 PM in response to wiclee

Fixed my 'internet connection' problems as well, as they related to the Itunes Store. Thank you very much! 🙂

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Answer 8

Zuluman Author

Level 1

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Mar 19, 2012 1:44 AM in response to Zuluman

Hi All

Finally got it sorted.

It turns out that my 'AVG Family' software that I installed to stop my kids seeing all the nasties in cyberspace, has a known conflict with iTunes. Even though I had disabled it and then uninstalled it the problem persisted.

Combined info form Apple and AVG sorted the problem.

I also got an update for iCloud that fixed the 'known problems' with iCloud compatibility with Windows.

All in all I am now a happy chap.

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Answer 9

Mar 19, 2012 6:21 PM in response to wiclee

Wiclee, today you are my favorite person. You just saved my dad's iphone.

I swear, the number of problems I've dealt with with itunes... This is the 3rd phone I've had to restore to default settings...

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Answer 10

Mar 20, 2012 3:57 AM in response to wiclee

Wiclee, excellent solution which worked for me after many hours of frustration. Thank you.🙂

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Answer 11

Mar 20, 2012 4:08 AM in response to wiclee

Wiclee,

You Rock!

Fixed my Itunes too.

Thanks for the info.

Shane

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Answer 12

Mar 20, 2012 6:01 AM in response to wiclee

Finally something that worked! I had removed iTunes from my computer because it just didn't work. But I have several iPods. Redowned iTunes this morning and it still didn't work. I was this close from never using iTunes again and selling my iPods.Thanks for a working fix!

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Answer 13

Mar 20, 2012 5:15 PM in response to wiclee

OMG wiclee!!! I LOVE YOU!!!!!! Seriously!!! I have tried every fix I could find for the last 5 days, over and over to no avail! And here you are with the ONLY resolution!! Today is not the first day of Spring anymore, it's WICLEE Day!!! Free Rita's water ice for you!!!!!

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Answer 14

FIC1960

Level 1

0 points

Mar 21, 2012 8:52 AM in response to wiclee

Wiclee,

Tried every other solution posted and yours was the only one that worked. Only wished I found it first. It would have saved me 3 hours.

THANKS!!!!

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Answer 15

Mar 21, 2012 10:51 AM in response to DamiantheOgre

So afterward, my email stopped working. I started looking up things and finally gave up. Uninstalled iTunes and doing a system restore to a week ago.

Sorry iTunes, its been fun while it lasted. I'll watch this post for a few weeks and see if anyone has anything to add.

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