iCloud not restoring all my photos

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lawst Author

Level 1

1 points

iCloud not restoring all my photos

Hi, I have restored my iPhone to factory defaults and chose the option to restore via iCloud.

- All my applications, SMSs, contacts, etc. were restored succesfully

- My camera roll was not restored succesfully

- Note: I have not backed up or synced with my PC since October

Here is the sequence of events:

1) Phone attempts to download my pictures to my camera roll (about 1000)

2) After a couple of hours and watching the counter iterate upwards, the pictures appear to all download

3) However, pictures are all very low resolution, are missing thumbnails, or the thumbnails are a grey box with "JPG" in the middle

4) About 10-15 minutes after the download is complete, all the pictures disappear except the first 30 photos (from 2009) are kept

The Apple store employee kicked off the restore and I have wiped/restored 2 more times, and the result has been the same each time. I have also tried this with 2 separate iCloud backups that I have, with no success. Is there a solution to this?

Thank you!

iPhone 4, iOS 5.1, iCloud Restore

Posted on Mar 14, 2012 8:30 AM

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Answer 1

Best reply

lawst Author

Level 1

1 points

Mar 21, 2012 10:30 AM in response to lawst

Since the Genius Bars at 2 locations were clueless about this and nobody here could answere, I thought I'd answer my own questions. After several more attempts at restoring, my 9 day old phone ended up slowly dying (rebooted itself, occassional blank screen and can't turn on/off, stopped charging, not recognized by my laptop, etc.).

I took it to the Apple Store and had it replaced. After my replacement, the restore went fine, without a hitch. So it looks like the backup itself was ok and it was a phone issue. Good luck to those who have this issue, I know the frustration.

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Answer 2

Mar 24, 2012 12:29 AM in response to lawst

This sequence solved my problem and the download started and is still going on:

1. Connect iPhone to iTunes and choose option of restoring to factory settings. Then iTunes start to download smth (800mb), restores my iPhone to factory settings.

2. After it is completed I disconnect the iPhone and did the procedure with selecting wi-fi network, and so on - as usual.

3. Choose the restore from iCloud and everything started to download correctly.

Good Luck.

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Answer 3

kano88

Level 1

8 points

May 30, 2012 5:34 AM in response to lawst

I am having the sam issue of lawst.

- settings were correctly restored

- camera roll has not been restored

- backup size (5.6 Gb) says that camera roll in included in the backup

Is now downloading all the apps, should have already downloaded the camera roll, or I should wait until it finishes to download the apps? My idea is that it should have downloaded camera roll already.

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